Act 2008 premium freezes when clicking on alarm window

[joelT]

I have an issue with act 2008.  When an alarm window pops up, act will freeze if you click on the alarm or the frame where the alarms are listed.  The buttons next to the alarm frame (Select all, snooze, Clear alarm...etc) can be pressed and do not cause act to freeze but if you click on the alarm it will freeze. When frozen task manager shows the program is running and not in "not responding status" but the only way to restart is to kill the app in task manager.  I tried opening the sample database and the same thing happens there too.  I have also tried uninstalling and reinstalling, installing latest .net updates, sp3 and ms sqlserver updates, to no avail.  Can anyone help?

[dlunceford]

This is common when you have a large amount of alarms (couple hundred). 

You have two options if that's the case

1.  Set the system clock back a couple years and start clearing old activities.

2.  Contact technical support so that they can run a utility to clear the alarms.

[joelT]

I have verified that all old activities prior to today have been cleared.  Act is still freezing.  Do the activities need to be erased instead of cleared?