02-25-2008 11:10 AM
02-25-2008 01:51 PM
There are ACT! telephony add-ons already available. However, given your situation I would strongly encourage you to check out http://www.crmintegrationsystems.com who will be releasing an all-new enterprise-class integration with VoIP systems, likely within a month or two.
The new product will be called Call on ACT! and will feature an advanced call-control toolbar, within ACT!, that will allow you to easily manage multiple lines, conference calling, call-log customization and deep ACT! integration for things like creating Histories from calls.
Best of all, the product is architected and built by ACT! engineers with more than ten years experience on the ACT! development team. The CTO of CRM Integration Systems is a brilliant engineer named Gavin Stevens, who, this morning, posted a Blog entry about the product: http://gavinstevens.com/blogs/gavin/archive/2008/02/25/voip-and-act-integration.aspx
In your situation it might be perfect because it will come (optionally) bundled with industry-leading VoIP service from Telesphere, a national provider offering unbeatable pricing. http://www.telesphere.com
That's about all I can say about it for now… check out the web site and let me know if you'd like to sign up to help with beta testing which should begin within the next couple weeks.
02-25-2008 02:14 PM
02-25-2008 02:15 PM
01-22-2009 08:24 PM
Did you find a solution for your dialer? Our product has been on the market for 6 months or so now, and has been very well received...
Call On CRM for ACT! - http://www.CallOnCRM.com
Our product is also availble in Sage's Add-on Store: http://sagepss.com/Solution.aspx?SolutionID=3472&sr=q=voip