06-05-2009 01:02 PM
06-09-2009 08:44 AM
Here a a couple things you can check:
- Make sure the filter setting on the History tab are set to show All Users, All Dates, and All Types
- Make sure this user has full permissions on the network to access the directory where the ACT! database is stored
- This user may have a damaged ACT! user profile
* Try logging into ACT! on his machine with another ACT! username
* Try logging into ACT! on a different machine under his ACT! username
If the ACT! user record is damaged, then create another user for him and delete the old user. When you delete the old user, you will have the option to copy the records for that user to another user, in which case you would choose to copy the data to his new user record. Be sure to back up the database before you do this.
You can also try running maintenance on the database by going to Tools/Database Maintenance/Check & Repair. In addition, on machine hosting the database, run a Security rebuild:
- Close the ACT! program
- From the Windows Start menu, choose Run and type in actdiag
- Go to the Database List and highlight the main database
- Right-click on the database and choose Database Rebuild/Rebuild Security
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
06-10-2009 04:21 PM
I began experiencing this today as well. One user only cannot create history entries from his XP machine. When you try to add a history entry, the Act UI locks up. He runs as a standard user. Other users aren't experiencing this problem and history creation works fine with his login from Act installs on other machines.
I've uninstalled and reinstalled Act on this machine. Still the same issue.
If Act is started as an Admin, then it works fine.
Running Procmon from Sysinternals/MS, I've found quite a few Not Found entries for reference assemblies when Act is run as a standard user. I believe that this may be an unintended side effect or bug of the MS patches released yesterday.
06-12-2009 11:21 PM
06-13-2009 09:37 AM