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Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

Copper Contributor
Posts: 40
Country: USA

Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

This morning I installed Office 2016 64bit and Act! 19.1.63.0.Update 2 and when I attempted a mail merge from Act! to Word, I received following error:

 

Unable to cast COM object of type

'Microsoft.Office.Interop.Word.ApplicationClass' to interface type

'Microsoft.Office.Interop.Word._Application'.  This operation failed

because the QueryInterface call on the COM component for the

interface with IID '{00020970-0000-0000-C000-000000000046}' failed due 

to the following error:  Error loading type library/DLL. (Exception from

HRESULT: 0X80029C4A (TYPE_E_CANTLOADLIBRARY)).

 

Word is Version 1704 (Build 8067.2032 Click-to-Run)

First Release for Current Channel (Office Insider Slow)

 

Windows is Windows 10 Pro 64 bit, Version 1703, OS Build 16179.1000

 

Machine is Intel Core i7-3770 CPU @ 3.40GHZ 

Ram is 32.0 GB

System Type  is 64-bit operating system, x64-based processor.

 

Not sure what else I can tell you other than, it didn't work. I would like for it to work. Does it work for anyone else? What's the trick?

 

Thanks!

Ed

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

Hi beb-jdcpa,

 

Please try the following steps:

  1. Close Act! and any Office applications
  2. Run an Office repair
  3. Search for and delete any files on your PC named normal.dot or normal.dotm.
  4. Launch Microsoft Word; this forces Word to recreate the Normal.dot file
  5. Close Word
  6. Launch Act! and test
Copper Contributor
Posts: 40
Country: USA

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

Hi Gary,

 

Thanks for your reply. I've tried what you have suggested and it hasn't worked for my PC. However.... Word 2016 64 bit and Act! 19.1.63.0 Update 3 works on my iMac under Parallels. ???  I can mail-merge letters and other documents from that platform but not a native PC?

 

Could there be something else I should try?

 

Thanks!

Ed

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

If you have not tried this already run both as administrator and see if this clears the error.

Copper Contributor
Posts: 40
Country: USA

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

Hey Chip,

 

Thanks for the reply,

 

I've tried both as Admin and this doesn't clear it out, either. I've uninstalled Office using the Microsoft uninstall from the page referenced by Doug in his post and the reinstall of Office is taking forever at this point.

 

Will report back my findings, it could be that the remnants of Office 2010 or 2013 installs were confusing things on the PC whereas the Mac did not have any prior install of Office other than the CTR 2016.

 

Thanks for your help!

 

Ed

Copper Contributor
Posts: 40
Country: USA

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

Errr Gary posted the help with the link to the uninstall app, sorry for the confusion!

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

Was this a clean installation of ACT or an upgrade from a previous version?

Copper Contributor
Posts: 40
Country: USA

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

This was an install on a machine that has had Act! on it back to 2012 and Office back to the old "you can actually buy it" days. I have uninstalled Act! using the uninstaller provided in the knowledgebase and I've uninstalled Office using the uninstaller in the post above. Currently the machine is attempting to reinstall Office 2016 64bit and is doing so Very Slowly. I suspect something is amiss with the machine's registry. If this doesn't work, I'll start over with a clean drive as it is taking more time to make this work than it will save by just starting with a clean drive.

 

 

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

[ Edited ]

The reason for my question was to suggest the ACT uninstaller.exe app but as you have used this I agree a new windows installation may be the answer.

 

Good luck.

 

Chip

Copper Contributor
Posts: 40
Country: USA

Re: Act! 19.1.63.0.Update 2 and Word 2016 64bit Not working as advertised

It works! Word 2016 64 and Act! 19 do work together on my machines (iMac running Windows 10 Pro 64bit on Parallels and PC running Windows 10 Pro 64bit). Everything is snappier. 

 

The process basically involved the steps outlined above and yes, on my PC, I did have to begin with a clean install of everything, so there's a remnant of some program or entry in the registry on older machines that somehow gets in the way of making Act! mail merge work with Word 2016 64bit.

 

I have not tested this with Outlook or Excel. 

 

Thanks for all the help and hard work programming to get this to happen!