09-19-2016 06:32 PM
On both Act! Pro and Act! Premium as desktop, failure to establish integration with Google. Across various PC's and Google accounts and various versions of Act! 18, with or without service packs in place. The error as per the image, 'Unable to access Goggle account...". It appears not to be an authentication problem, but a connection problem in that Act! appears in Google settings as an allowed application.
09-19-2016 07:22 PM
09-19-2016 07:39 PM
09-20-2016 01:33 AM
09-21-2016 04:23 PM
09-22-2016 04:03 AM
09-22-2016 08:32 PM
The Google connected apps page does not list Act! as a connected app for my Google account for it to to be removed.
Which begs the question why? Is it because Act! has never authenticated for the first time? So are there other reasons why it wouldn't appear, what would you see as the sequence of events and dependencies?
09-23-2016 04:03 AM - edited 09-23-2016 04:04 AM
This would suggest that you have never registered Act to the Google account you were logged into when checking the connected apps page.
Have the machines that are experiencing this issue ever had the Google integration set up?
If the Google Authorization window is not fully displayed after clicking Register, then further to the steps i've posted above, I would suggest manually rebuilding Act preferences, and if the problem persists, reinstalling Act.
Rebuilding Act Preferences: http://kb.act.com/app/answers/detail/a_id/14770
09-23-2016 11:49 AM
I beg to differ. I suggest that you provide a detailed sequence of screenshots that one is expected to see in the correct setup. This is a case where now 5 machines across two sites have failed to be able to setup and have displayed the error screen as per the original post. Please provide an image of what you refer to as 'Google Authorization window. I also suggest that you test for yourselves.
09-26-2016 02:00 AM - edited 09-26-2016 02:01 AM
Here's a screen recording of the correct Google Integration setup process.
The Google authorization window appears directly after answering "Yes" to the question dialog "Do you have a Google e-mail account?".
Because I have previously signed into my Google account in Internet explorer, my password has been saved and I do not have to enter it again when allowing the connection between Act and my Google account.