09-23-2016 07:31 AM
Has there been any movement on this issue? My client used Handheld Contact for a bit and it destroyed his Android contacts by merging them with contacts that it shouldn't have so we fixed the issue and removed Handheld Contact. We're now looking at Companion Link and as a vendor they are not responsive. There's a MASSIVE hole in the offering here that needs to be addressed. Your advertising and documentation say that you support Office 365. We purchased Act! 18 under this assumption and came to find out you only support non-Click to Run versions. That'd be fine if Microsoft sold stand alone versions of Office 2016 to small businesses anymore.
As it stands Office 365 in its current form is not compatible with Act! 18. Please advise instead of leaving your community in the dark.
09-23-2016 12:02 PM - edited 09-23-2016 12:03 PM
To be fair, Swiftpage state that Office 365 is supported and also that it is not supported, they have all bases covered
Which reads "Only locally installed versions of Office 365 are supported. The web version is not supported."
Then refer to here: https://www.act.com/products/system/v18/premium
Right down the bottom in fine print; "Office 365 and Click to Run versions of Microsoft® Office are not supported.".
09-23-2016 12:13 PM
09-23-2016 12:29 PM
What is clear is that Microsoft have been using subtle techniques to 'persuade' their non-corporate customers to accept that Office will only be delivered by subscription as time goes on. Their corporate customers they are less inclined to ruffle the feathers of...for now. To be fair to Swiftpage, they are somewhat caught by this, which is not to say they shouldn't have kept on top of this given the high reliance of Act! on integration with Office. In my own view they should have planned much earlier to provide substantial integration with Google as an alternative, as well as keep on top of changes with Office 365. Importantly they should have kept their customers informed. That hasn't happened.
09-23-2016 04:31 PM
10-11-2016 10:53 AM
A customer of mine asked me to see if I could find a solution to get Act! 18 to work with Office 365.
With a little trick I could install Office2016 without Click To Run and got this combination to work.
After another wait, Office 2016 was installed without Click to Run and Act! 18 worked fine with Word.
!! Important note: Although Act! starts Word when merging a proposal for example, Word doesn't get the foreground focus, but it stays in the background. When clicking on Word in the task bar it will appear.
I can't give any guarantees but I hope this helps until Act! has made changes so it will work 100% using Office365.
12-17-2016 11:02 AM
Your post is almost 3 months old. Therefore, the powers that be at SwiftPage have had 3 months to develop a solution.
What is it?
As a new user of ACT!, I feel that SwiftPage is guilty of misrepresentation on its website about ACT's compatibility with Outlook.
In my business, I would be jailed and fined out of existence for such misrepresentation to my clients. Such is not the case with software companies. They can overtly lie to prospective customers, steal their money and then tell them why it is A-OK Fine, Peachy Keen and Hunky Dory that their software does not work as represented, pre-sale. They will then follow up and tell their customer why the customer should have reasonably known themselves that its representations were fraudulent, and the customer should have known that, pre-sale.
SwiftPage customer service let me know, in no uncertain terms, how wrong I was in my due diligence of ACT! on this matter, post sale. This small business owner is to have had a high level of technical competence and the necessary ESP as to navigate around on the ACT Community as to ascertain that click to run is not supported.
My concern is that I have bought an old dog of a CRM. Office 365 has been out since 2013. It is the way of the future. Yet SwiftPage is leisurely addressing this matter, if at all. Competitors to SwiftPage do not have this problem. Third party integrators to ACT, and endorsed by SwiftPage, integrate ACT and their software with click to run Office 365, yet SwifPage has made a decision not to do anything as of 12/17/2016.
You want to know how American businesses die? Their customers abandon them. (Ask Yahoo, AOL, Blackberry, Sears)
When will the Final Resolution of this issue be presented to the paying customers of ACT?
12-19-2016 03:02 PM