05-28-2016 09:43 AM
Repairing Office might fix it. I believe that Microsoft has slipped a few updates into the repair process. If you haven't given that a try give it a try.
If that doesn't work contact me offline. I'm going to see if I can create an application that will fix Office integration issues with Act!. My time won't be billable and you've got a good shot at getting it to work if I help. Basically what I'm going to do is see if I can figure out what is really causing the various problems that can crop up when integrating Act! and Office and then create a program that will fix the root cause of the various problems. It will probably take me a while to develop a universal fix but perhaps it will relieve some of the frustrations of some of our Act! users. :-)
05-29-2016 10:43 AM
05-29-2016 12:47 PM
Unless you have a considerable number of contacts the sync should be quite a bit less that 2-3 hours. I'm not sure what could be making it run that slowly. 2-3 hours is an eternity for a computer that processes 3 million or so instructions per second. It sounds to me like it is probably doing something and then waiting on a response that eventually fails and then moving on to the next record. I'm sure fixing it once we know what the problem is would be simple. Figuring out the real problem might take a little while though. Contact me offline and we'll set up a remote session so i can take a look at it and see what is going on.
06-29-2016 03:33 AM
It seems to me that this problem is becoming a deal breaker and critical to the future of ACT. If Swiftpage do not have the resources to fix it then let Stan or Tom Wilkman enter into an arrangement PDQ. I feel Swiftpage are struggling in some areas and maybe now is the time for some lateral thinking to keep up with software development issues.
07-26-2016 11:40 AM
I'm running into issues running Act 18 on Windows 7 with Microsoft Office 365. Have tried every fix Tech Support has given me to try. My Act somehow converted all my Microsoft Word .adt files to adts which is a video transport protocol.
So far Tech Support has been slow over 8 hours and offers zero.
Very frustrating for someone who has used Act for 20+ years. Never run into this type of time robbing issue before.
Going on 4 weeks of frustration now.
07-26-2016 11:47 AM
07-26-2016 04:39 PM - edited 07-26-2016 04:41 PM
Thanks for posting on our forum.
This issue is caused when an ADT file has been associated with another program. Sometimes this occurs when you click on an ADT directly (outside of Act) and choose a different program from the list. You should be able to solve the issue though - you need to tell the PC which program to associate with ADT files.
I've recreated the issue on Window 7 and recorded a short video that shows the steps to resolve it. You will see the link to the video below.
09-22-2016 07:20 PM
What is the latest on Act! compatibility with Office 2016 Click-to-Run (Office 365), will it be made compatible and when? The current status as of today and as per the Swiftpage knowledge base items is that Office 365 installed as Click-to-Run is NOT supported. Given that there appears to be now NO alternative .msi as a download that is publicly accessible, this becomes an urgent problem to address.