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Act! 12 crashes when converting older version databases

New Member
Posts: 3
Country: Canada

Act! 12 crashes when converting older version databases

I have attempted several times to convert Act 6 & 7 databases from different sources. Every time Act 12 Premium crashes during the conversion process without an error msg. After searching for and attempting several solutions, I have had no success. So I tried to convert an Act 7 database that was successfully converted previously and it also crashes. I’ve uninstalled and re-installed ACT 12 and still no success. What else can I do to get this working?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act! 12 crashes when converting older version databases

By ACT! 12, do you mean ACT! 2010 (12.0) or ACT! 2012 (14.0)?
Are you running the latest build? What is the build in Help | About?

 

Is the V6 database 2002 (6.0) or 2006 (8.0)?\

Is it a DBF or ADF file?

 

What happens when it crashes if no error?

 

Is there anything in the Conversion Log - see this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14067

New Member
Posts: 3
Country: Canada

Re: Act! 12 crashes when converting older version databases

Sage ACT! Premium 2012 Version 14.1.108.0

V6 database 2002 (6.0)  DBF

 

The conversion process starts and within a few seconds AC crashes with the following vague message.

Capture.JPG

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Act! 12 crashes when converting older version databases

New Member
Posts: 3
Country: Canada

Re: Act! 12 crashes when converting older version databases

Same with version 7 data.

Data has been cleaned up on the original version in both cases as per the tips mentioned.

I have tried standard and custom conversions.