02-25-2009 11:56 AM
02-25-2009 12:27 PM
We were having the same issue, but I had attributed it to recently installed Microsoft Office Updates. I had not associated it with ACT! Our issue seemed to happen when using Word as the default mail editor in Outlook.
After deleting the normal.dot template and removing the registry entries from previous versions of Microsoft Office, kb319796, we have not had any more issues.
02-27-2009 05:45 AM - edited 02-27-2009 05:45 AM
Well, I guess my solution is not a permanent one. Unfortunately we received errors again this morning. Not sure about the sequence of opening applications, but the user received the error message that "Word capacity is too full". When the user closed out of word she was prompted to save changes to normal.dot.
Now when she starts up her computer she gets an error that "Word memory could not be restored." Today we will try opening Word first to see if the error presents itself again or not.
I have not found any answers on Microsoft Website yet, but will keep looking. Anyone else having this issue?