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Act 11 (EU v11.0) Able to Sync from Server to RDB, But not back??

Copper Contributor
Posts: 61
Country: United Kingdom

Act 11 (EU v11.0) Able to Sync from Server to RDB, But not back??

I've had a call from our French office this morning, who have said that their remote databases are not able to send data back to the server.

The sync starts, and the data from the server is received by the Remote, however the notes/histories/contacts that the Remote has added are not sync'd back to the server.

This is a new development, as it has been working fine for the past few months.

Is this a known problem at all?

Things that spring to mind are;

 -check firewall is ok, which it should be as it's not changed, and it was working
 -consider upgrade to SP1, difficult as all our remote's are all over Europe.
 -test with my own RDB

This is a copy of a sync log taken from today; Whilst I don't really understand it, it looks to me to show information has been SENT and RECEIVED.

======== SESSION DE SYNCHRONISATION - 28/04/2009 09:45:45 ========

[ Info | 28/04/2009
09:45:45 ]Message : Synchronization started.

[ Info | 28/04/2009
09:45:45 ]Message : Server object created.

[ Info | 28/04/2009
09:45:46 ]Message : Checking if schema changes are available for sync.

[ Info | 28/04/2009
09:45:48 ]Message : Server establishing synchronization with remote database:RAIMONDO3

[ Info | 28/04/2009
09:45:48 ]Message : Server generated remote sync session identifier: 8e381c0d-0642-4f6f-b259-7b052289adad:<RAIMONDO3>

[ Info | 28/04/2009
09:45:52 ]Message : Checking if data changes are available for sync.

[ Info | 28/04/2009
09:46:09 ]Message : Server initialized database send session: 13

[ Info | 28/04/2009
09:46:12 ]Message : Server initialized.

[ Info | 28/04/2009
09:46:46 ]Message : Synchronization completion done.

[ Info | 28/04/2009
09:46:46 ]Message : Synchronization has completed.

[ Info | 28/04/2009
09:46:46 ]Message : Items sent:

Activity - Added 154
Company - Updated 1
Contact - Added 3,
Updated 9
Group - Added 2,
Deleted 33, Updated 1
History - Added 2
Note - Added 8,
Updated 1
Security - Added 9,
Deleted 49, Updated 9
Sync - Added 32,
Updated 6
Total Records
Synchronized - 319
Files - Attempted 0,
Completed 0
Exceptions Occurred - 0

[ Info | 28/04/2009
09:46:46 ]Message : Items received:

[ Info | 28/04/2009
09:46:48 ]Message : Items received:

Contact - Ajout de 10, Mise à jour de 4
Note - Ajout de 8, Mise à jour de 1
Security - Ajout de 1, Mise à jour de 2
Sync - Ajout de 1, Mise à jour de 1
Nombre total de fiches synchronisées - 28
Fichiers - Tentatives 0, Terminés 0
Détection d'exceptions - 0

[ Info | 28/04/2009
09:46:48 ]Message : Items sent:
Activity - Added 154
Company - Updated 1
Contact - Added 3,
Updated 9
Group - Added 2,
Deleted 33, Updated 1
History - Added 2
Note - Added 8,
Updated 1
Security - Added 9,
Deleted 49, Updated 9
Sync - Added 32,
Updated 6
Total Records
Synchronized - 319
Files - Attempted 0,
Completed 0
Exceptions Occurred -
0


 

 
Copper Contributor
Posts: 61
Country: United Kingdom

Re: Act 11 (EU v11.0) Able to Sync from Server to RDB, But not back??

Coincidentally a French sales man is in our UK office today, So I have tried to sync... I get

 

"Synchronization is complete. Click Refresh on the View menu to see the updated data. It is possible

display the results of the synchronization by selecting the View synchronization log below."
 
So will verify that the data is in the server database.