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Accessing through browser

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Copper Contributor
Posts: 13
Country: United States
Accepted Solution

Accessing through browser

[ Edited ]

I have been unable to access ACT Premium For Web 2008 ver. 10.0.0.174 via any of the browsers. This just happened even though there were no changes to ACT on the server. I did the ASP.NET test and it was successful.

 

The ip address no longer works.

 

Anyone knows what I need to do?


Accepted Solutions
Solution
Accepted by topic author Don1
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: Accessing through browser

I would get you tech guy to check that:
a) The IP address is still valid - make sure it's a static address
b) That the router is configured for port forwarding correctly

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: Accessing through browser

What do you mean "the IP address no longer works"?

Sounds like there has been a change to the server (even if not ACT!)... you should also think about updating ACT!, although nothing to do with your current issue
Copper Contributor
Posts: 13
Country: United States

Re: Accessing through browser

The tech guy we had config ACT to run via an ip address (208.106.153.28/apfw). We would input that address in our browser (IE or Firefox) and would access ACT. Now it doesn;t work.

Solution
Accepted by topic author Don1
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: Accessing through browser

I would get you tech guy to check that:
a) The IP address is still valid - make sure it's a static address
b) That the router is configured for port forwarding correctly
Copper Contributor
Posts: 13
Country: United States

Re: Accessing through browser

Yes, you are correct, the fault was in the ip address having been changed. i corrected it and now all is well.. Thank you for your help... have a wonderful day
Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: Accessing through browser

If you can't get a statis IP, you may want to look at a Dynamic DNS address.