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Access To Path is Denied

Tuned Listener
Posts: 18
Country: US

Access To Path is Denied

Hello,

 

We are running Act! Premium Version 18.2.53.0, Update 7. On several Windows 10 PCs the user sometimes runs across an error when starting the program. It displays this message "Access to the path is denied" even before the login dialogue box appears. Clicking OK just closes ACT. 

 

I've found that running ACT onetime at an administrator level resolves it but I would like to know if there is anything I can do to prevent this. Give access to a specific file folder on the PC?

 

Thank you!

 

error.jpg

Nickel Contributor
Posts: 282
Country: Canada

Re: Access To Path is Denied

It definitely looks like a permission issue.

Gilles Cavin
http://www.exponenciel.com
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Tuned Listener
Posts: 18
Country: US

Re: Access To Path is Denied

Hi GIlles!

 

Would you happen to know the path? We're OK opening up that directory to everyone.

Nickel Contributor
Posts: 282
Country: Canada

Re: Access To Path is Denied

I assume it would be the path to your PAD file.

Gilles Cavin
http://www.exponenciel.com
Make sure you check our free Act! add-ons!
Create Web forms in seconds and import form results directly into Act! with Automatic Web Forms
check our latest add-on: Better Last Activity Date Tracking
Tuned Listener
Posts: 18
Country: US

Re: Access To Path is Denied

[ Edited ]

We have ACT on a shared network folder. "Everyone" has full access rights to this folder. And it's only happening to Windows 10 users, not the remaining Windows 7 PC's we have running in the office.

Copper Elite Contributor
Posts: 320
Country: Germany

Re: Access To Path is Denied

Hi 

 

this error is related to a Microsoft update, 

 

just run Act once as Administrator, that should fix the problem

 

regards

 

Ingo

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 208 56192-34
Astute Commentator
Posts: 54
Country: USA

Re: Access To Path is Denied

I just had this same issue.  Is there any update?  Will this be fixed in a future Act patch?

New Member
Posts: 8
Country: Switzerland

Re: Access To Path is Denied

Hi all

We have the same issue. Do you know which Microsoft Update ?

 

Thank you

Robert

Silver Super Contributor
Posts: 2,218
Country: United_Kingdom

Re: Access To Path is Denied

You may find a simple fix (IF not already done) is to have the PAD file on the local machine and point ACT to that to start it.

New Member
Posts: 8
Country: Switzerland

Re: Access To Path is Denied

Hi

It is not possible, we have a Citrix Environment and the Users starting ACT! over Citrix. The Pad file is stored on the Backend Server and all Users have full Access of this Directory