01-15-2016 03:30 AM
New installation of APWF v18 EN
Server: Windows 2012 10GB 4Core x64
Act! and IIS on the same server
Login trough web takes at least 45 to 90 and sometimes more seconds.
Windows eventlog shows the following error (if the error has occured, the logon process to APFW has finished and the user is logged on):
SOURCE: Act.Web MESSAGE: Thread was being aborted. FORM: __EVENTTARGET=&__EVENTARGUMENT=&__VIEWSTATE=%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%2baBreIRvS2x8GT7cAf7qNWNLfiuAfapzdYHCe&ddlDatabaseSelector=ACT%7cCHRV7074.corp.gwpnet.com&loginControl%24UserName=sa&loginControl%24Password=M00nBase&loginControl%24LoginButton=&__VIEWSTATEGENERATOR=636BDFFB QUERYSTRING: ReturnUrl=%2fAPFW TARGETSITE: Boolean ValidateUser(System.String, System.String) STACKTRACE: at Act.Web.ACTMembershipProvider.ValidateUser(String username, String password) REFERER: http://chrv7074.corp.gwpnet.com/APFW/default.aspx?ReturnUrl=%2fAPFW
Does someone have a solution for that?
01-15-2016 09:02 AM
If you add another database to the existing virtual directory, does this give the same problem?
I would also make sure KB 25125 has been followed on the server to make sure the anti-virus and firewalls are not interfering.
01-19-2016 06:23 AM
Yes, we have tested with the Demo database, this gives the same error.
I check with the customer if we can exclude any anti-virus and firewalls.
01-20-2016 06:30 AM
We have now all Act! related parts exluded from anti-virus, as recommended in KB 25125. A firewall ist not existing an not startet on the server.
We still have the same problem: Login into APWF takes sometimes 180 seconds and after the login we recognize the error message in windows event log (as described in the start of this thread).
01-20-2016 06:43 AM
From everything you have tested it sounds like the problem is either program or Virtual directory related.
Can try re-creating the Virtual directory as per the following KB: http://kb.swiftpage.com/app/answers/detail/a_id/14868/kw/create%20virtual%20directory
If that doesn't work, try reinstalling the Act! program.
See if any of those fixes help.
02-11-2016 12:29 AM
We found out that Act! connects to 2 IP adresses with port 80 during the logon process:
We don't have actually more information about the reason why Act! connects to these adresses. But this is most likely the reason why the logon process takes such a long time, when the customer firewall blocks access to any IP adresses.
Of corse we can define an exception for the two adresses, but before we have to know what is going because the customer is an international finance service supplier with very high security restrictions.
The ceonnections to these IP adresses have nothing in common with KB15244. KB15244 explains how to add anexception on the firewall for the licencse activation and this connection is made with port 443 to the host license.ntitles.net