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APFW.outlook.services.exe is crashing on my client computer

Copper Contributor
Posts: 31
Country: USA

APFW.outlook.services.exe is crashing on my client computer

I am running the outlook integration on a client computer using the web interface.  Everytime I startup I get the error message " APFW.Outlook.Service has stopped working"

 

Here is the info from the event log.

 

Log Name:      Application
Source:        Application Error
Date:          5/10/2016 10:53:06 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Darrell
Description:
Faulting application name: APFW.Outlook.Service.exe, version: 18.1.108.0, time stamp: 0x5706c7a6
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd55ab
Exception code: 0xe0434352
Fault offset: 0x000bdad8
Faulting process id: 0x14b0
Faulting application start time: 0x01d1aadc48b09d46
Faulting application path: C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook\APFW.Outlook.Service.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: bc846c22-940b-4f8e-8f23-32ffb2df4915
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-05-10T16:53:06.898140700Z" />
    <EventRecordID>3354</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Darrell</Computer>
    <Security />
  </System>
  <EventData>
    <Data>APFW.Outlook.Service.exe</Data>
    <Data>18.1.108.0</Data>
    <Data>5706c7a6</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.10586.162</Data>
    <Data>56cd55ab</Data>
    <Data>e0434352</Data>
    <Data>000bdad8</Data>
    <Data>14b0</Data>
    <Data>01d1aadc48b09d46</Data>
    <Data>C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook\APFW.Outlook.Service.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>
    <Data>bc846c22-940b-4f8e-8f23-32ffb2df4915</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

 

and

 

 

 

Log Name:      Application
Source:        .NET Runtime
Date:          5/10/2016 10:53:06 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Darrell
Description:
Application: APFW.Outlook.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at ActOutlook90.MessageReader.Shutdown()
   at Act.Outlook.Service.Web.WebHistoryRecorder.GetEmailMessageHeaderData(System.String, Act.Outlook.Service.Interfaces.IEmailMessageInfo)

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
   at Act.Outlook.Service.AppCommon.MainForm.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
   at APFW.Outlook.Service.Program.Main(System.String[])


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-05-10T16:53:06.843431500Z" />
    <EventRecordID>3353</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Darrell</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: APFW.Outlook.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at ActOutlook90.MessageReader.Shutdown()
   at Act.Outlook.Service.Web.WebHistoryRecorder.GetEmailMessageHeaderData(System.String, Act.Outlook.Service.Interfaces.IEmailMessageInfo)

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
   at Act.Outlook.Service.AppCommon.MainForm.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
   at APFW.Outlook.Service.Program.Main(System.String[])

</Data>
  </EventData>
</Event>

 

Also if I debug through visual studio I get

 

 

System.Reflection.TargetInvocationException was unhandled
Message: An unhandled exception of type 'System.Reflection.TargetInvocationException' occurred in mscorlib.dll
Additional information: Exception has been thrown by the target of an invocation.

 

 

Does anyone have any ideas.

 

Thanks

Darrell

Administrator
Posts: 4,024
Country: United_Kingdom

Re: APFW.outlook.services.exe is crashing on my client computer

Hi Darrell,

 

A few suggestions:

 

Copper Contributor
Posts: 31
Country: USA

Re: APFW.outlook.services.exe is crashing on my client computer

I'll try to the outlook repair,  I have already done the .net repair.  even after the repair I completely removed .net off my computer,  reinstalled it and unintalled and reinstalled the ACT outlook integration.  I know its something on my computer causing this because it does not happen on my other computers running windows 10. 

 

I swear though,  some of the ACT things are so finicky.  I'll do the outlook repair.  That sounds like a good idea. Smiley Happy

 

Thanks

Gary

Copper Contributor
Posts: 31
Country: USA

Re: APFW.outlook.services.exe is crashing on my client computer

Hi Gary,

 

The outlook repair and uninstalling the VS studio 2008 redistributable worked.  Good job and thanks for getting me back up and running.

 

Darrell

Administrator
Posts: 4,024
Country: United_Kingdom

Re: APFW.outlook.services.exe is crashing on my client computer

No problem!
Glad you're back up and running.