APFW.outlook.services.exe is crashing on my client computer

[deeaamon]

I am running the outlook integration on a client computer using the web interface.  Everytime I startup I get the error message " APFW.Outlook.Service has stopped working"

Here is the info from the event log.

Log Name:      Application
Source:        Application Error
Date:          5/10/2016 10:53:06 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Darrell
Description:
Faulting application name: APFW.Outlook.Service.exe, version: 18.1.108.0, time stamp: 0x5706c7a6
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd55ab
Exception code: 0xe0434352
Fault offset: 0x000bdad8
Faulting process id: 0x14b0
Faulting application start time: 0x01d1aadc48b09d46
Faulting application path: C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook\APFW.Outlook.Service.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: bc846c22-940b-4f8e-8f23-32ffb2df4915
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-05-10T16:53:06.898140700Z" />
    <EventRecordID>3354</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Darrell</Computer>
    <Security />
  </System>
  <EventData>
    <Data>APFW.Outlook.Service.exe</Data>
    <Data>18.1.108.0</Data>
    <Data>5706c7a6</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.10586.162</Data>
    <Data>56cd55ab</Data>
    <Data>e0434352</Data>
    <Data>000bdad8</Data>
    <Data>14b0</Data>
    <Data>01d1aadc48b09d46</Data>
    <Data>C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook\APFW.Outlook.Service.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>
    <Data>bc846c22-940b-4f8e-8f23-32ffb2df4915</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

and

Log Name:      Application
Source:        .NET Runtime
Date:          5/10/2016 10:53:06 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Darrell
Description:
Application: APFW.Outlook.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at ActOutlook90.MessageReader.Shutdown()
   at Act.Outlook.Service.Web.WebHistoryRecorder.GetEmailMessageHeaderData(System.String, Act.Outlook.Service.Interfaces.IEmailMessageInfo)

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
   at Act.Outlook.Service.AppCommon.MainForm.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
   at APFW.Outlook.Service.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-05-10T16:53:06.843431500Z" />
    <EventRecordID>3353</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Darrell</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: APFW.Outlook.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at ActOutlook90.MessageReader.Shutdown()
   at Act.Outlook.Service.Web.WebHistoryRecorder.GetEmailMessageHeaderData(System.String, Act.Outlook.Service.Interfaces.IEmailMessageInfo)

Exception Info: System.Reflection.TargetInvocationException
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
   at Act.Outlook.Service.AppCommon.MainForm.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
   at APFW.Outlook.Service.Program.Main(System.String[])

</Data>
  </EventData>
</Event>

Also if I debug through visual studio I get

System.Reflection.TargetInvocationException was unhandled
Message: An unhandled exception of type 'System.Reflection.TargetInvocationException' occurred in mscorlib.dll
Additional information: Exception has been thrown by the target of an invocation.

Does anyone have any ideas.

Thanks

Darrell

[Gary W]

Hi Darrell,

A few suggestions:

• Run an office repair and reinstall the C++ Redistributable. Follow the steps 2, 3 & 4 of the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/25779
• Repair .NET system files. Try the steps in this Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/29731

[deeaamon]

I'll try to the outlook repair,  I have already done the .net repair.  even after the repair I completely removed .net off my computer,  reinstalled it and unintalled and reinstalled the ACT outlook integration.  I know its something on my computer causing this because it does not happen on my other computers running windows 10. 

I swear though,  some of the ACT things are so finicky.  I'll do the outlook repair.  That sounds like a good idea.

Thanks

Gary

[deeaamon]

Hi Gary,

The outlook repair and uninstalling the VS studio 2008 redistributable worked.  Good job and thanks for getting me back up and running.

Darrell

[Gary W]

No problem!
Glad you're back up and running.