05-10-2016 10:10 AM
I am running the outlook integration on a client computer using the web interface. Everytime I startup I get the error message " APFW.Outlook.Service has stopped working"
Here is the info from the event log.
Log Name: Application
Source: Application Error
Date: 5/10/2016 10:53:06 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Darrell
Description:
Faulting application name: APFW.Outlook.Service.exe, version: 18.1.108.0, time stamp: 0x5706c7a6
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd55ab
Exception code: 0xe0434352
Fault offset: 0x000bdad8
Faulting process id: 0x14b0
Faulting application start time: 0x01d1aadc48b09d46
Faulting application path: C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook\APFW.Outlook.Service.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: bc846c22-940b-4f8e-8f23-32ffb2df4915
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-10T16:53:06.898140700Z" />
<EventRecordID>3354</EventRecordID>
<Channel>Application</Channel>
<Computer>Darrell</Computer>
<Security />
</System>
<EventData>
<Data>APFW.Outlook.Service.exe</Data>
<Data>18.1.108.0</Data>
<Data>5706c7a6</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.10586.162</Data>
<Data>56cd55ab</Data>
<Data>e0434352</Data>
<Data>000bdad8</Data>
<Data>14b0</Data>
<Data>01d1aadc48b09d46</Data>
<Data>C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook\APFW.Outlook.Service.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>
<Data>bc846c22-940b-4f8e-8f23-32ffb2df4915</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
and
Log Name: Application
Source: .NET Runtime
Date: 5/10/2016 10:53:06 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Darrell
Description:
Application: APFW.Outlook.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at ActOutlook90.MessageReader.Shutdown()
at Act.Outlook.Service.Web.WebHistoryRecorder.GetEmailMessageHeaderData(System.String, Act.Outlook.Service.Interfaces.IEmailMessageInfo)
Exception Info: System.Reflection.TargetInvocationException
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Delegate.DynamicInvokeImpl(System.Object[])
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
at Act.Outlook.Service.AppCommon.MainForm.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
at APFW.Outlook.Service.Program.Main(System.String[])
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-10T16:53:06.843431500Z" />
<EventRecordID>3353</EventRecordID>
<Channel>Application</Channel>
<Computer>Darrell</Computer>
<Security />
</System>
<EventData>
<Data>Application: APFW.Outlook.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at ActOutlook90.MessageReader.Shutdown()
at Act.Outlook.Service.Web.WebHistoryRecorder.GetEmailMessageHeaderData(System.String, Act.Outlook.Service.Interfaces.IEmailMessageInfo)
Exception Info: System.Reflection.TargetInvocationException
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Delegate.DynamicInvokeImpl(System.Object[])
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)
at Act.Outlook.Service.AppCommon.MainForm.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
at APFW.Outlook.Service.Program.Main(System.String[])
</Data>
</EventData>
</Event>
Also if I debug through visual studio I get
System.Reflection.TargetInvocationException was unhandled
Message: An unhandled exception of type 'System.Reflection.TargetInvocationException' occurred in mscorlib.dll
Additional information: Exception has been thrown by the target of an invocation.
Does anyone have any ideas.
Thanks
Darrell
05-11-2016 02:51 AM
Hi Darrell,
A few suggestions:
05-11-2016 07:00 AM
I'll try to the outlook repair, I have already done the .net repair. even after the repair I completely removed .net off my computer, reinstalled it and unintalled and reinstalled the ACT outlook integration. I know its something on my computer causing this because it does not happen on my other computers running windows 10.
I swear though, some of the ACT things are so finicky. I'll do the outlook repair. That sounds like a good idea.
Thanks
Gary
05-11-2016 08:50 AM
Hi Gary,
The outlook repair and uninstalling the VS studio 2008 redistributable worked. Good job and thanks for getting me back up and running.
Darrell
05-12-2016 05:41 AM