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APFW issue with drop down fields with lots of entries

Copper Elite Contributor
Posts: 144
Country: Australia

APFW issue with drop down fields with lots of entries

Hi Everyone,

 

Jumping in feet first with my first post:

 

I am experiencing an issue specific to ACT! Premium 2013 on the web.

I have a drop down for the cities field which contains roughly 14700 entries.

 

when I attempt to type in the name of a city i wish to use on a contact, I can only select something that starts with A - Ba, the drop down list does not go any further, and if I try to type in something starting with C, for example, the field deletes it.

 

If I choose the option to edit values, the entire list is displayed in that window.

 

what I have tried so far is to edit the field so that "enable type-ahead" has been unticked.

-when I do this, the field will allow me to select something from the drop down (again only A - Ba) but I cannot type anything into the field until the "enable type-ahead" is ticked back on.

 

Can anybody suggest some possible solutions/KBs?

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Elite Contributor
Posts: 514
Country: USA

Re: APFW issue with drop down fields with lots of entries

I am pretty sure that you're stuck.  I am not aware of any ways or means to tweak APFW to address super large drop downs.

 

Sorry, wish I had a better answer for you.

Mark Hammer
ACT! Fanatic
Copper Elite Contributor
Posts: 144
Country: Australia

Re: APFW issue with drop down fields with lots of entries

Hi Mark, thanks for getting back to me.

 

We determined a work around to resolve the issue, by reducing the size of the list.

 

we did a search on the database, and created a list of all the suburbs that are currently being used, which brought us down to around 30-40 entries.

 

APFW now works as expected, and new suburbs will just be added in as they are needed.

 

Kind Regards

 

Jared Dalrymple | Technical Consultant | P: 07 3423 3551
Email any support requests to support@evolutionmarketing.com.au to avoid delays.
jared@evolutionmarketing.com.au | www.evolutionmarketing.com.au

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services