Community
Showing results for 
Search instead for 
Do you mean 
Reply

APFW - Slow Notes and History Tabs

Accepted Solution Solved
New Member
Posts: 8
Country: United_Kingdom
Accepted Solution

APFW - Slow Notes and History Tabs

We are soon to go live with APFW to replace the desktop version... 

 

The only downside we see to the web version is loading notes and history is very slow to load. Also when contacts are switched if the user was on the history tab the whole page is very slow. 

 

Our Web server just hosts APFW and API it has 16gb of ram. We have about 15,000 contacts and the total db size is about 1.5gb. 

 

Is there anything that can be done to remedy this... we have already purged history/notes over 2 years old. 

 

Any tips would be greatly appreciated. 

 

Thanks

 

Mark


Accepted Solutions
Solution
Accepted by topic author mlambourne
‎11-22-2016 08:04 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

Hi Mark,

It is currently scheduled for early 2017.

View solution in original post


All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

[ Edited ]

Hi Mark,

How slow are we talking here? Could you give us an average time in seconds when changing contact with history tab open, and when loading the tab initially?

What version of Act! Premium for Web is installed?

What web browser is being used in this case?

New Member
Posts: 8
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

on average maybe 1-2 seconds delay on opening tab, switching contact with tab open is maybe 4-5 seconds delay. 

 

Everything else is less than a second, except initial log in. 

 

The PC's are connected directly through a gigabit switch. 

 

Thanks

Administrator
Posts: 4,024
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

Hi Mark,

What version of Act! Premium for Web is installed?
What web browser is being used in this case?
New Member
Posts: 8
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

Hi we are using v18 from installer: actweb-180x501.exe

 

and we are currently using Chrome 54.0.2840.71 or Firefox  49.0.2

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

The slowness you're experiencing is likely down to the amount of history entries that are being loaded in the tab. There have been improvements made to this area in the upcoming v19 release. If you were to upgrade, you'd likely see a significant improvement in these times.
New Member
Posts: 8
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

When do you anticipate v19 to be released? 

 

Thanks

Solution
Accepted by topic author mlambourne
‎11-22-2016 08:04 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: APFW - Slow Notes and History Tabs

Hi Mark,

It is currently scheduled for early 2017.