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APFW 2013 No Way To Enable Word Integration

New Member
Posts: 36
Country: USA

APFW 2013 No Way To Enable Word Integration

I want to allow my users to use Word mail merge for writing letters, but wanting to see how it works first, I clicked on "Write Letter" - it prompted me to download and install some software for my browser (firefox) which I did.  I restarted the browser and went back to "Write Letter" and got the same prompt to download and install software.


I knew that wasn't right so I dug around in the Help files and found this :


Install the Mail Merge component to use Microsoft Word
  1. Close Word.
  2. Open Sage ACT! Premium (access via web).
  3. On the Tools menu, click Preferences.
  4. Click the Word Processor hyperlink.
  5. In the Word Processor Preferences dialog box, select Microsoft Word from the list.
  6. Click the Download button.

Note: If the integration component cannot be downloaded, check to see if the Sage ACT! Premium (access via web) site URL is added to the Trusted Sites zone. See your system administrator for more information.

  1. When prompted to run or save the file, click Run. Follow all remaining prompts to install the integration component. Click Finish.
  2. Click OK.

This sounds like it just downloads the same file I already downloaded and ran.  It didn't work.


Also, in the Tools > Preferences menu, I only have the following (and this is how it's always been - nothing changed after running the Word Integration install) :


Name & Salutation
Date & Time
E-mail Setup e
Outlook Synchronization


I am befuddled.  How the heck do I get ACT and Word to work together to write a letter?

Nickel Super Contributor
Posts: 481
Country: United_Kingdom

Re: APFW 2013 No Way To Enable Word Integration

[ Edited ]

The problem you have is that the Word Processor option is only available in Microsoft Internet Explorer. But I'm not sure if this would slowdown Firefox.


You could try and install the IE tab in Firefox


This explains how to set it up


This the information on compatibility


The same exisits in v16 :-(

New Member
Posts: 36
Country: USA

Re: APFW 2013 No Way To Enable Word Integration

Thank you for the response chrisbuny.  That sucks for me but most of our users use IE.  I hate IE.  And actually in my testing, all other features seem to work better in FF and I was almost ready to tell my users to use FF - glad I didn't.


Thanks again for taking time to respond.  I will check the links you provided.  Smiley Happy