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APFW 2010: Alert window disappears?

Astute Commentator
Posts: 15
Country: USA

APFW 2010: Alert window disappears?

Running ACT! by Sage Premium for Web 2010 Version 12.1.181.0, Hot Fix 1

Our URL is added to the users' trusted sites and allowed in popup blocker in IE 8

 

When user logs in to APFW, any alarms they have set pop up for just a moment in a seperate window, then disappear.

 

Is there any way to get the window to pop back up, or show active alarms in a new tab?

 

Better yet, Is there any way to stop it from disappearing?

Silver Contributor
Posts: 1,813
Country: USA

Re: APFW 2010: Alert window disappears?

That sure looks like another pop up blocker is kicking in. Can you look for this?  Sometimes toolbars like google also have pop up blockers that you would need to disable.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Astute Commentator
Posts: 15
Country: USA

Re: APFW 2010: Alert window disappears?

This issue is still happening.  Really could use some guidance here, thanks.

 

There is no pop-up-blocker enabled.

Silver Contributor
Posts: 1,813
Country: USA

Re: APFW 2010: Alert window disappears?

Is it happening on all machines? or just one?  What about if you choose a different database? 

 

I've seen this happen an awful lot, but it's always becase of a pop up blocker.  the Browser has one, and most every toolbar (Google, Yahoo, etc) has one as well. 

 

What about starting the browser with no addins or a different browser?

http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-add-ons-frequently-asked-question...

 

I"m assuming you are using a compatible browser?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider