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APFW - 2009 - Tabs dont refresh on change of contact

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Copper Super Contributor
Posts: 39
Country: United States
Accepted Solution

APFW - 2009 - Tabs dont refresh on change of contact

Hi all, just upgraded my ACT Prem. for Web to 2009, and Im having an issue with the web portion of the product.

 

Heres the scenario.  If I am browsing through contacts, lets say one at a time, the contact details (aka the top) refresh and show just fine.  However, the details within the tabs underneath (Activities, History, Notes, Etc) do not show any data unless I choose a different tab.   Has anyone encountered this issue?  Any ideas?

 

Please see the images below for more details..

 

Here you can see that no notes are showing:

 

If I Click on a separate tab, the data shows for History:

 

Now if I click on the notes tab again, the data shows for my notes:


Accepted Solutions
Solution
Accepted by topic author ewitkows
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 39
Country: United States

Re: APFW - 2009 - Tabs dont refresh on change of contact

Just an FYI for anyone else who ran into this issue, product support had to send me an fresh APFW ver. 11 file to install, which resolved the issue.

View solution in original post


All Replies
Copper Super Contributor
Posts: 39
Country: United States

Re: APFW - 2009 - Tabs dont refresh on change of contact

Hi, is my issue described earlier related to the post found here? - http://community.act.com/sage/board/message?message.uid=30298#U30298

 

If so, where can I find a fresh install of 11.0.1?

 

Thanks in advance

Moderator
Posts: 4,395
Country: USA

Re: APFW - 2009 - Tabs dont refresh on change of contact

ewitkows,

 

Can you tell me the version you're currently on.  You can check by going to Help > About ACT!.

 

 

Thanks,

Copper Super Contributor
Posts: 39
Country: United States

Re: APFW - 2009 - Tabs dont refresh on change of contact

Hi Dave, and thanks for your reply.  We installed ACT out of the box, and subsequently received the "this is a beta version and will expire" error message upon launching the APFW website.  I located and ran the patches available in your downloads section, my current version is: ACT! by Sage Premium 2009 (11.0) Version 11.1.183.0, Hotfix 1, Hotfix 2
Moderator
Posts: 4,395
Country: USA

Re: APFW - 2009 - Tabs dont refresh on change of contact

Please check your private messages.
Solution
Accepted by topic author ewitkows
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 39
Country: United States

Re: APFW - 2009 - Tabs dont refresh on change of contact

Just an FYI for anyone else who ran into this issue, product support had to send me an fresh APFW ver. 11 file to install, which resolved the issue.