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ACt Pro Version 21 no longer saving email message in history

Copper Contributor
Posts: 38
Country: UK

ACt Pro Version 21 no longer saving email message in history

Hi, as subject says, when I send an email (through outlook) from an Act record, the email sends ok, but the history only shows that it was sent, it is not attaching the outlook email (which is what I need it to do, and has always done). It is set to attache 'email subject and message'. 

 

I need this to work as it's one of the only reasons I use Act, to keep track of my interactsion with contacts viea email.