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ACTv16 miserably slow after SP1 update (40+ seconds to load Contacts tab)

New Member
Posts: 3
Country: USA

ACTv16 miserably slow after SP1 update (40+ seconds to load Contacts tab)

[ Edited ]

Hi all,

 

I have a 2.4GB database hosted on a Windows Server 2008 virtual box with 8GB RAM and 4 cpu cores.

 

After the v16 Service Pack 1 update, any database operations are miserably slow. It takes over half a minute to load ACT to the welcome page, and 40 seconds to switch to the Contacts tab.

 

I have run all database repairs, reindexing, etc. The server is bored. Network usage is almost idle and 70%+ RAM is free. Disk usage is also low.

 

Any suggestions here?

 

I have 6 remote database users and 7 local LAN users on a gigabit network. The remote users work fine. If I open ACT on the server and open the database, it is about 10x faster.

 

update:

I built a new Server 2012 R2 box and installed SQL Standard 2008 R2, ACT v16 w sp1 and hf1. Opened from a client, still miserably slow.

 

Bronze Elite Contributor
Posts: 2,545
Country: New_Zealand

Re: ACTv16 miserably slow after SP1 update (40+ seconds to load Contacts tab)

What was the behaviour (stats) before the update to SP1? 

Graeme Leo
Xact Software - consultants and developers
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