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ACTWEB-Users keep being prompted to log-in every 5-10 minutes

IDK
New Member
Posts: 2
Country: United States

ACTWEB-Users keep being prompted to log-in every 5-10 minutes

Act! Premium (Web) Version 16.1.207.0, Hot Fix 2

Local SQL Database - Microsoft SQL Server 2008 R2 (SP1) - 10.50.2500.0 (X64) 

Windows 7 Professional SP1

 

I'm having quite a hard time figuring this out. My users keep getting redirected to a login screen every 5-10 minutes. I set the session timeout to 2 hours in ACTWEB admin, but the problem still persists. I can't seem to find any KB articles on this, has anyonne experiencd simular issues? 

 

 

 

2014-10-31 11_04_59-192.168.2.2.png 

 

 

 

 

Nickel Elite Contributor
Posts: 530
Country: USA

Re: ACTWEB-Users keep being prompted to log-in every 5-10 minutes

Hi IDK,

 

First it looks like you have an error message that needs addressed.

Secondly, if you are using a custom virtual directory, you will need to copy the web.config file from C:\Program Files (x86)\ACT\Act for Web\APFW to your C:\Program Files (x86)\ACT\Act for Web\customdirectory for that timeout setting to transfer.

Michael Kadlub
Act! Support Manager
Keystroke Quality Computing Inc.
800-857-0558, x.310
MichaelK@kqc.ca
www.keystroke.ca