03-21-2011 12:20 PM
We're migrating from local installs of ACT2008 to the ACT 2011 Web client. The outlooksetup.exe program must be downloaded and run on the local workstation to enable Outlook history to be sent to ACT.
Our ACT server is installed on a network, and our ACT users only have "user" privileges on their local workstations (they cannot load software). Normally, we logon to the users' workstation with an administrator account and load the software with this account. However, after the install of the OutlookSetup software, when the local user logged on, even though their settings are created in the H_Key local user\Software\ACT, Outlook history was not syncing with ACT.
After several tedious hours of trouble-shooting, found the OutlookSetup.exe program was linked to the specific user account that loaded the software, so we had to uninstall the software as the administrator, add the ACT user as a local administrator, install the software under the ACT user account, and remove the ACT user from the local administrators account.
Long term, assuming we can find a silent install for OutlookSetup.exe, we'll create a Group Policy to deploy the software to our ACT users from the domain.