11-26-2009 12:11 PM
I am using ACT2010 on Windows 7 Ultimate with SQL Server 2008 Express and Outlook 2007.
Everything works fine, except that I do not get any option to add an ACT Address Book. I checked everything what I found that it is correctly installed and set up, Registry settings are correct, etc, nothing in Outlook disabled. I reinstalled Act again, still. When I go in Outlook to the Account Settings => Address Book => New => Additional Address Books, there is no option to select an Act Address Book, though I have set them up in Act.
I now spent so much time on this, it is very frustrating, as Act is not really usable without the integration.
Any suggestions what else might help?
11-26-2009 12:31 PM
Have you set up Outlook as your email client in ACT! - Tool | Preferences | Email?
See this ACT! Knowledge Base article -
Maybe try this ACT! Knowledge Base article -
11-26-2009 12:32 PM
Also - was Outlook installed before ACT!?
It needs to be... if you installed ACT! first, you'll need to uninstall and reinstall it
11-26-2009 12:39 PM
Thanks for the suggestions, but I have really done this all. So Outlook was installed before, the settings in Regedit to load Add-in are correct, also redemption helper, etc.
Email correctly set up in Act with database and password, etc. Still, I do not see anything from the address books in the Outlook place where they should appear...
11-29-2009 03:19 AM
Did you add the ACT! database from the ACT! preferences?
Do you have the ACT! icons in Outlook?
11-29-2009 04:11 AM
Sorry, from the descriptions you should see that I am not a starter. Of course, I did everything as suggested by Act KB, Help, etc. I spent about 8 hours trying to debug the thing, but nothing seems to help so far. These are my settings in Act: .
The problem is, in Outlook I do not see any of the Address Books, they do not appear in the screen where they should:
That is all, I see:
Are they any special registry or other settings for Outlook to make the Address Books appear at all in this view? The Add-in is loaded, the Act.Outlook.Service.exe is running, so what could be the problem?
As said above, I do not believe to have overlooked something completely trivial... though one of course never completely knows
11-29-2009 04:19 AM
Have you tried this ACT! Knowledge Base article -
Have you tried Outlook Detect/Repair?
Have you tried an uninstall/reinstall of ACT! ?
11-30-2009 08:23 AM - edited 11-30-2009 08:24 AM
First remove the address books from ACT! and close ACT!/Outlook. Then try running the following commands from cmd prompt. You may need to change the path if you're on 64bit or changed the install directory.
cd C:\Program Files\ACT\Act for Windows
02-04-2010 07:29 AM
I am having this exact problem. On a Windows & Ultimate machine in Outlook2007 Pro I am unable to add the Act adress book.
What did you do to resolve it?
02-04-2010 08:29 AM
Nothing really helped, going through the registry, doing uninstalls and reinstalls.
To be frank, I wanted to setup my computer anew anyway, so I did just that, and I was careful to go through it step by step exactly as described.
And fortunately, voila the Add-in worked right away and everything was fine ever since.
So not what you really would like, but that was the only that helped with me.