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ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

New Member
Posts: 5
Country: United States

ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

I am using ACT2010 on Windows 7 Ultimate with SQL Server 2008 Express and Outlook 2007.

Everything works fine, except that I do not get any option to add an ACT Address Book. I checked everything what I found that it is correctly installed and set up, Registry settings are correct, etc, nothing in Outlook disabled. I reinstalled Act again, still. When I go in Outlook to the Account Settings => Address Book => New => Additional Address Books, there is no option to select an Act Address Book, though I have set them up in Act. 

I now spent so much time on this, it is very frustrating, as Act is not really usable without the integration.

Any suggestions what else might help? 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

Also - was Outlook installed before ACT!?

It needs to be... if you installed ACT! first, you'll need to uninstall and reinstall it

New Member
Posts: 5
Country: United States

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

Thanks for the suggestions, but I have really done this all. So Outlook was installed before, the settings in Regedit to load Add-in are correct, also redemption helper, etc.

Email correctly set up in Act with database and password, etc. Still, I do not see anything from the address books in the Outlook place where they should appear... 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

Did you add the ACT! database from the ACT! preferences?

Do you have the ACT! icons in Outlook?

New Member
Posts: 5
Country: United States

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

 

Sorry, from the descriptions you should see that I am not a starter. Of course, I did everything as suggested by Act KB, Help, etc. I spent about 8 hours trying to debug the thing, but nothing seems to help so far. These are my settings in Act: Act Settings.

The problem is, in Outlook I do not see any of the Address Books, they do not appear in the screen where they should:

That is all, I see:

Outlook View

Are they any special registry or other settings for Outlook to make the Address Books appear at all in this view? The Add-in is loaded, the Act.Outlook.Service.exe is running, so what could be the problem?

As said above, I do not believe to have overlooked something completely trivial... though one of course never completely knowsSmiley Sad

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

Moderator
Posts: 4,395
Country: USA

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

[ Edited ]

First remove the address books from ACT! and close ACT!/Outlook.  Then try running the following commands from cmd prompt.  You may need to change the path if you're on 64bit or changed the install directory.

 

c:
cd C:\Program Files\ACT\Act for Windows
ActOutlookUtils REMOVE
ActOutlookUtils INSTALL

 

Message Edited by dlunceford on 11-30-2009 11:24 AM
New Member
Posts: 4
Country: United Kingdom

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

I am having this exact problem. On a Windows & Ultimate machine in Outlook2007 Pro I am unable to add the Act adress book.

 

What did you do to resolve it?

 

 

New Member
Posts: 5
Country: United States

Re: ACT2010 on Windows 7 - No Address Book Type in Outlook 2007

Nothing really helped, going through the registry, doing uninstalls and reinstalls.

To be frank, I wanted to setup my computer anew anyway, so I did just that, and I was careful to go through it step by step exactly as described.

And fortunately, voila the Add-in worked right away and everything was fine ever since.

 

So not what you really would like, but that was the only that helped with me.