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ACT2010 for Web mail merge fails

Copper Contributor
Posts: 20
Country: United States

ACT2010 for Web mail merge fails

We are testing the new product.

When I try to run a mail merge using Outlook I get an error message on the first contact: The given key was not present in the dictionary.

If I change the output to word processor instead of email the mail merge works. (but isn't helpful since it is just a document with one page for each contact)

Help, this is a show-stopper. 

 

Rob 

Moderator
Posts: 4,395
Country: USA

Re: ACT2010 for Web mail merge fails

Is this happening on multiple machines?  What OS, web browser and version of Office are you using?
Copper Contributor
Posts: 20
Country: United States

Re: ACT2010 for Web mail merge fails

I fixed this error. I found a hit in the Knowledgebase about getting a dictionary error if there is a Contact field that is blank.

I found the Contact with a blank field, added the Contact information and the Mail Merge worked.

 

Thanks,  Rob