02-26-2017 10:32 AM
ACT19 is sending email invitations to my clients and prospects even when I have specifically marked not to send such invitations. Its actually quite embarrassing since they are getting my reminders to call them well into the future, or follow up on specific items.
I'm noticing the second time I sync I get a second copy of the event which has the following icons "moving email with gold clock" and "alarm clock". This is in contrast with the original activity which is the "phone" icon.
Can anyone help me fix this?
02-27-2017 03:13 AM
This can occur when integrating Act! with both Google and Outlook, or with another third party service.
The following Knowledgebase article explains this: http://kb.act.com/app/answers/detail/a_id/38465
Are you synchronizing your calendar with any other applications?
02-28-2017 03:39 AM
Just to clarify, please can you confirm these are the steps you're taking that result in the duplicated activity:
A few other questions for you:
02-28-2017 06:59 AM
Process questions - yes your process is correct with one notable difference the duplicated event comes back with "Email plus Clock" icon.
No other connected apps to my Google account.
Yes, I have a copy of a response to an invite. It's the standard invite which would be sent by Google Calendar if I asked for Calendar to send an invite.
Yes, some of them do. I don't know who gets them and who doesn't, since many of the people I scheduled reminders for are prospects and won't likely want to spend time helping me troubleshoot my tech.
Emails system setup... nope. I tried to setup Gmail as my email system, but I can't get it through a test (first it crashed, then I disabled DEP) and now it just won't work. I believe this is due to an SSL issue.
02-28-2017 07:39 AM - edited 02-28-2017 08:01 AM
Thanks for the additional detail Sucia. I'll pass this on to our Product Management team for review.
A couple of additional questions:
02-28-2017 08:55 AM
Thanks Gary. Here's a screenshot. I believe this is a replacement event which is why it shows 'awaiting' a guest reply. This guest had previously replied.
I've posted the reply below. The previous event shows cancelled due to my efforts to try to work out my calendar and recover/restore dates. Unfortunately, I've had to abandon ACT + Google Calendar at this point since I need to get back to work (even though I'm still working to rebuild all my resources lost during this latest issue.
02-28-2017 09:37 AM