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ACT1 2012 Premium - After sync with GMAIL - Activity multiplied in thousands

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Nickel Super Contributor
Posts: 397
Country: USA
Accepted Solution

ACT1 2012 Premium - After sync with GMAIL - Activity multiplied in thousands

ACT! Premium 2012 - Question

 

For some reason after the sync with GMAIL account from one of the workstations ONE activity was  multiplied by thousand  (only has 4 contacts in Activity - and the recurrence is weekly every Tuesday for a year) and the  activity Picture (Icon) changed as you can see in the following file attached to this message.

Any idea? where can I detect that happened?

 

Attached File


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Solution
Accepted by topic author jotero
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT1 2012 Premium - After sync with GMAIL - Activity multiplied in thousands

This happens pretty easily in the Google or Outlook sync ... it's especially bad if you try to sync with BOTH or if either Google or Outlook then syncs to a phone/tablet.

You can see plenty of users with this in these forums:
http://community.act.com/t5/forums/searchpage/tab/message?q=duplicate+activities+google

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Solution
Accepted by topic author jotero
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT1 2012 Premium - After sync with GMAIL - Activity multiplied in thousands

This happens pretty easily in the Google or Outlook sync ... it's especially bad if you try to sync with BOTH or if either Google or Outlook then syncs to a phone/tablet.

You can see plenty of users with this in these forums:
http://community.act.com/t5/forums/searchpage/tab/message?q=duplicate+activities+google
Nickel Super Contributor
Posts: 397
Country: USA

Re: ACT1 2012 Premium - After sync with GMAIL - Activity multiplied in thousands

Well, so  I should review all  users  computers (including remote users)

 

Thanks

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT1 2012 Premium - After sync with GMAIL - Activity multiplied in thousands

Yup:
1. Definitely don't sync to BOTH Outlook and Google
2. Preferably only sync one-way (from ACT!) - don't edit in Outlook/Google
3. Don't use it to sync to something else (eg phone/tablet) - use Handheld Contact for that http://www.glcomputing.com.au/HHC/
4. Keep good, regular backups

That's the best way to avoid support issues and unhappy users.... and especially if you're outside North America - the sync don't handle country codes.
Nickel Super Contributor
Posts: 397
Country: USA

Re: ACT1 2012 Premium - After sync with GMAIL - Activity multiplied in thousands

Thanks Mike...  best regards.  Smiley Wink