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ACT won't display

New Member
Posts: 3
Country: United States

ACT won't display

The ACT program was open but would not display. We found I got the Cridex.E worm so my IT department cleaned that up. It didn't solve the problem so since I planned to upgrade to 2013 soon, I uninstalled the old version of ACT and installed 2013. I still have the same problem. Any ideas?

Nickel Super Contributor
Posts: 397
Country: USA

Re: ACT won't display

I'm no expert ... but try the following....

 

Down in the start bar, right click ... Task Manager ... Processes .... ActSage.exe .... End Process Option ... Try opening ACT! again

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT won't display

If restarting after ending the ACTsage.exe process doesn't work, it may be that the program is displaying outside of the monitor viewing area; see the following article for instructions: KB Article 23807

Greg Martin
Sage
New Member
Posts: 3
Country: United States

Re: ACT won't display

Thanks. This was helpful information. I did get it to display full view, and it appears it was something the worm put into the system that was fixed.

New Member
Posts: 3
Country: United States

Re: ACT won't display

Thank you for responding. I didn't have to use this but I'm definitely adding all these hints to my troubleshooting section of the instruction book I have created for the 15 users.