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ACT version 16 Sync time

Copper Contributor
Posts: 11
Country: USA

ACT version 16 Sync time

We recently upgraded to ACT version 16 and since doing so our sync time has significantely increased.  All stages go well but when it reaches "Checking for errors" the final step it can take anywhere from 30 to 120 minutes.  We recreated the remote databases and the problem resolved itself for a short period of time but has now returned to all machines and if we cancel the sync it does not resolve the issue.

 

We are all running Windows 7 and doing a network sync.

 

We have done a full maintenance on the systems within ACT and there are no errors in the remote or the main.  The Sync also does complete if left alone but has been disruptive because we used to be able to syng in 5 minutes and could easily share information with one another.

Moderator
Posts: 719
Country: USA

Re: ACT version 16 Sync time

It's possible that the synchronization is taking longer because in the back end it appears that there are more files to synchronize than what there really are. In some cases, the synchronization will time out with an error message, but not always. I would recommend taking a look at the section of the article below that references running the batch file, as it's still applicable to your version of Act!.

http://kb.swiftpage.com/app/answers/detail/a_id/28293
Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com