01-02-2020 02:33 PM
ACT v22 Premium (either Web or non-web version) hangs after opening for about 1 minute or so. CPU usage goes very high for that time. It occurs on the server and all workstations. Once that minute or so passes, all seems fine. Closing ACT also causes high CPU. I just upgraded from ACT v21 Premium and never had an issue with it. The database is locally hosted. Anyone else experience this?
01-03-2020 08:22 AM
ACT opens to the contact screen and also tried just opening the PAD file. Still hangs for 60-90 seconds after the Contact screen appears. ACT is unusable for that time. Just did an in-place upgrade from v21. ACT Tech seems to know it an issue but wasn't sure if he was just trying to get me off the phone.
01-16-2021 05:16 PM
WAs there ever a resolution to this? I am having the same problem. It is only with one user out of 9. It takes about 5 minutes for me to login and log out of ACT regardless of what laptop or computer I use. It does the same thing on the server. The CPU maxes out and memory usage is high. We are using Act Premium for Web Version 22 Update 4.
01-17-2021 01:54 AM
I ve had same problem ever since I installed v22. I've tried memory fixes etc and Act Support have no idea how to resolve the problem. Maybe v23 when available will be the solution
01-20-2021 05:04 PM
In addition, when I log out on the server, the CPU is at 100% with IIS Worker Process (32 bit) using almost all of that. IIS Worker Processes act.web.api is using 95% of that... Any ideas on how to fix this?