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ACT v19 Premiumfor Web Search issue

Tuned Listener
Posts: 44
Country: India

ACT v19 Premiumfor Web Search issue

Dear All,

 

Since a weeks users are getting attached error while doing global search.

Will appreciate if anyone faced same issue and had solution for it.

 

Regards,

Aasif

Copper Elite Contributor
Posts: 127
Country: Germany

Re: ACT v19 Premiumfor Web Search issue

The error message indicates that some crucial component called "ACT.UI" is missing.

I would uninstall an reinstall ACT! in this case.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: ACT v19 Premiumfor Web Search issue

There are some articles on this and I would look at this one first -

 

http://kb.act.com/app/answers/detail/a_id/30322

 

Here is a more general trouble shooting guide -

 

http://kb.act.com/app/answers/detail/a_id/28201/~/universal-search-fails-to-return-results-in-act%21

 

Tuned Listener
Posts: 44
Country: India

Re: ACT v19 Premiumfor Web Search issue

Thanks All, I would sure go and do the troubleshoot as mentioned which i believe would be able to resolve. Will update you all on the same.
Reagards,
Aasif