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ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Copper Contributor
Posts: 116
Country: Canada

ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Upgraded to ACT Premium v19, kept Office 2010 32bit installed.

Issue I'm seeing:  From the main Outlook Message list the "Attach to ACT Contacts works fine.

 1mainoutlook.JPG

As it's supposed to it pops up a dialog box allowing you to pick one or more contacts in the database to attach the currently selected email to.  It works fine from this button.

 

If however I have a single email message window open, go to the Add-Ins Ribbon from the message window, and click on the same "Attach to ACT Contacts" button, no dialog box appears and I can not attach the message that is open to any contacts in the database.

This appears to be a bug with the button in the Message window Add-In button. 

New Member
Posts: 4
Country: USA

Re: ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Probably Is the version of Outlook that you are on, I know we have had issues with things like this because of Windows 10 and .net

 

Now our issue is we updated ACT to 17.2 from 17 to stop ACT from crashing because of .net issues with Windows 10 and that stopped the issues, (there was a hotfix but you needed to have 17.2) Now the problem is that ACT for Web will not work and the ACT Webserver is down and they think it's because 17.2 is not compatible with Windows server 2016

Copper Contributor
Posts: 116
Country: Canada

Re: ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

I should have been clear on the OS as well.

I'm running Windows 7 Enterprise 64bit with Office 2010 32bit.  This is the combination I had previously with ACT v18 and other previous versions.  The problem I'm experiencing now as described in this thread did not exist for me before.

Administrator
Posts: 4,033
Country: United_Kingdom

Re: ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Hi vacogroup,

 

If you're referring to the pop-out window that Outlook displays an email in when double clicking on the email in the preview list, then the Add-ins tab is not expected to be shown in this view. This is true for all versions of Office 2010 and above. Can you confirm that you are able to see the Add-ins tab in this window?

 

Outlookwindow.pngScreenshot of Office 2010 with Act! Integration installed. Add-in tab is not visible in this window.

The Add-ins tab is only visible in the main window of Outlook, where the message list and preview pane can be used.

Copper Contributor
Posts: 116
Country: Canada

Re: ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Why is it NOT visible for you???  It's always been visible for me.

Office 2010 32bit on Windows 7 Enterprise.

I open any mail message window in outlook and the Office Add-Ins Ribbon shows the ACT items as below.  The "Attach to ACT! Contacts" button has always previously popped up a dialog box the same way that occurs from the main Outlook screen.  Doing the attachment from the individual mail message has been my preference since this feature was introduced and I used it all the time, until the upgrade last week to v19.

 

mailmessagetoolbar.JPG

New Member
Posts: 1
Country: USA

Re: ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Do to PC OS upgrade, I had to upgrade to Act! v20 on WIndows 10 working with Outlook 2010. I am having the exact same issue. Act! Add-in buttons are visible and work in the Folder view of Outlook. But when I open an individual message - the Add-in buttons are visible but DO NOT WORK.

 

 

Is there an issue with y upgrade/install? OR is the how Act! Works now?

Nickel Super Contributor
Posts: 328
Country: Germany

Re: ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Same with me: Visible  & doesn't work. Problem is known since a long time.

Condition for visibility might be: Outlook 2010 is there since a long time, ACT! was updated from e.g. 16/17/18 to 19.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Administrator
Posts: 1,372
Country: United_Kingdom

Re: ACT v19 Bug? "Attach to ACT Contacts" does not work within Outlook Message Window

Hi ATXVlad,

Unfortunately, this is known behaviour. The addin options are only visible at all in the "pop-out" window in Office 2010 - subsequent versions of Office do not display an addin tab on this window at all.

The Addin options are visible and work correctly in the inbox view as designed - however they don't work in the pop-out window. My understanding is that this behaviour is necessary for the same addins to work on 2010 as well as 2013 and 2016.