01-18-2017 12:42 PM
Upgraded to ACT Premium v19, kept Office 2010 32bit installed.
Issue I'm seeing: From the main Outlook Message list the "Attach to ACT Contacts works fine.
As it's supposed to it pops up a dialog box allowing you to pick one or more contacts in the database to attach the currently selected email to. It works fine from this button.
If however I have a single email message window open, go to the Add-Ins Ribbon from the message window, and click on the same "Attach to ACT Contacts" button, no dialog box appears and I can not attach the message that is open to any contacts in the database.
This appears to be a bug with the button in the Message window Add-In button.
01-19-2017 06:40 AM
Probably Is the version of Outlook that you are on, I know we have had issues with things like this because of Windows 10 and .net
Now our issue is we updated ACT to 17.2 from 17 to stop ACT from crashing because of .net issues with Windows 10 and that stopped the issues, (there was a hotfix but you needed to have 17.2) Now the problem is that ACT for Web will not work and the ACT Webserver is down and they think it's because 17.2 is not compatible with Windows server 2016
01-19-2017 07:12 AM
I should have been clear on the OS as well.
I'm running Windows 7 Enterprise 64bit with Office 2010 32bit. This is the combination I had previously with ACT v18 and other previous versions. The problem I'm experiencing now as described in this thread did not exist for me before.
01-26-2017 03:04 AM
If you're referring to the pop-out window that Outlook displays an email in when double clicking on the email in the preview list, then the Add-ins tab is not expected to be shown in this view. This is true for all versions of Office 2010 and above. Can you confirm that you are able to see the Add-ins tab in this window?
The Add-ins tab is only visible in the main window of Outlook, where the message list and preview pane can be used.
01-26-2017 06:09 AM
Why is it NOT visible for you??? It's always been visible for me.
Office 2010 32bit on Windows 7 Enterprise.
I open any mail message window in outlook and the Office Add-Ins Ribbon shows the ACT items as below. The "Attach to ACT! Contacts" button has always previously popped up a dialog box the same way that occurs from the main Outlook screen. Doing the attachment from the individual mail message has been my preference since this feature was introduced and I used it all the time, until the upgrade last week to v19.
02-17-2018 06:09 AM
Do to PC OS upgrade, I had to upgrade to Act! v20 on WIndows 10 working with Outlook 2010. I am having the exact same issue. Act! Add-in buttons are visible and work in the Folder view of Outlook. But when I open an individual message - the Add-in buttons are visible but DO NOT WORK.
Is there an issue with y upgrade/install? OR is the how Act! Works now?
02-19-2018 12:53 AM
Same with me: Visible & doesn't work. Problem is known since a long time.
Condition for visibility might be: Outlook 2010 is there since a long time, ACT! was updated from e.g. 16/17/18 to 19.
02-19-2018 02:06 AM