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ACT v18 Word 2013 Add-in Tab Missing

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Copper Contributor
Posts: 133
Country: Canada
Accepted Solution

ACT v18 Word 2013 Add-in Tab Missing

Act! Premium Version 18.2.53.0, Update 2

Word 2013 15.0.4859.1001 (Part of Office Professional Plus 2013)

Windows 10 Pro 64-bit Build 14393.187

 

  • The COM add-in will not load when editing a template. The ADD-INS TAB is missing.
  • If I go to Word COM Add-ins (in options) and check, the ACT! Documents Tab Add-in is selected. 
  • If I deselect the add-in, hit OK and then go back in and reselect the add-in, it works but I have actually hit ok - leave the window - and then go back in again for it to be effective. I can't just deselect the box and reselect it without saving in-between. 
  • I've tried then leaving the Word window open while I open another template from within ACT - to see if the COM remains loaded but it DOES NOT load in the new Word window. So I suspect it is specific to each Word instance. 
  • I've tried setting Word to run as Administrator but this causes a different ACT error. (By the way setting any Office product to run as Administrator under Windows 10 is a very different procedure than under Windows 7. You have to use the Compatibility Trouble shooter.)

SO basically, I can go through the deselect/close/reselect/close procedure each time to enable the apparently enabled add-in - each time - but why is this necessary? 

 

Any suggestions here? 

 

Many Thanks...rd


Accepted Solutions
Solution
Accepted by topic author rdunlop
‎09-26-2016 08:36 AM
Copper Contributor
Posts: 133
Country: Canada

Re: ACT v18 Word 2013 Add-in Tab Missing

Okay - here is what fixed the problem for me... I used the "Troubleshoot Compatibility" feature:

 

Screen Shot 2016-09-20 at 9.22.12 PM.jpg

 

Screen Shot 2016-09-20 at 9.19.54 PM.jpgScreen Shot 2016-09-20 at 9.20.02 PM.jpgScreen Shot 2016-09-20 at 9.20.12 PM.jpgScreen Shot 2016-09-20 at 9.20.18 PM.jpgScreen Shot 2016-09-20 at 9.20.24 PM.jpgScreen Shot 2016-09-20 at 9.19.00 PM.jpgScreen Shot 2016-09-20 at 9.20.30 PM.jpg

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All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT v18 Word 2013 Add-in Tab Missing

Hi rdunlop,

When you initially launch Word by editing a template, is the Act! Documents Tab Add-in listed under Active Application Add-ins, or has it been moved to Inactive or Disabled?
Copper Contributor
Posts: 133
Country: Canada

Re: ACT v18 Word 2013 Add-in Tab Missing

It is listed and the box is checked. I have to uncheck it - save - and then recheck it and save again. About 10 seconds later the ads-in tab appears.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT v18 Word 2013 Add-in Tab Missing

While it may be checked in the manage COM Add-ins window, are both Act Add-ins appearing under the Active Application Add-ins heading in the Add-ins options tab, or have they been moved to one of the other heading below?

 

WINWORD_2016-09-20_09-41-11.png

When error do you receive when you have set Word to run as Admin? When exactly do you get this error?

Copper Contributor
Posts: 133
Country: Canada

Re: ACT v18 Word 2013 Add-in Tab Missing

Screen Shot 2016-09-20 at 9.15.04 PM.jpgScreen Shot 2016-09-20 at 9.15.20 PM.jpg

Screen Shot 2016-09-20 at 9.18.13 PM.jpg

Solution
Accepted by topic author rdunlop
‎09-26-2016 08:36 AM
Copper Contributor
Posts: 133
Country: Canada

Re: ACT v18 Word 2013 Add-in Tab Missing

Okay - here is what fixed the problem for me... I used the "Troubleshoot Compatibility" feature:

 

Screen Shot 2016-09-20 at 9.22.12 PM.jpg

 

Screen Shot 2016-09-20 at 9.19.54 PM.jpgScreen Shot 2016-09-20 at 9.20.02 PM.jpgScreen Shot 2016-09-20 at 9.20.12 PM.jpgScreen Shot 2016-09-20 at 9.20.18 PM.jpgScreen Shot 2016-09-20 at 9.20.24 PM.jpgScreen Shot 2016-09-20 at 9.19.00 PM.jpgScreen Shot 2016-09-20 at 9.20.30 PM.jpg

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT v18 Word 2013 Add-in Tab Missing

Thanks rdunlop,

Are your Act add-ins loading correctly in Word now?
Copper Contributor
Posts: 133
Country: Canada

Re: ACT v18 Word 2013 Add-in Tab Missing

Sorry -yes they are now.