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ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

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Copper Contributor
Posts: 22
Country: USA
Accepted Solution

ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

Hello,

this isn't getting any better. Office manager trying to attach document as we always did. ACT! crashes out. No matter on which machine. 

ACT! v17 on Windows10 Pro. 

Does anybody have any solution or idea?

Is this issue being addressed?


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Solution
Accepted by topic author metalco
‎10-02-2015 11:29 AM
Copper Contributor
Posts: 22
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

Thank You Swiftpage! You got blindsided by some Windows10 thing. But you provided a working hotfix within a week. Not too bad. 

Tunning several days now after installing hotfix. No more known problems.

View solution in original post


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Administrator
Posts: 262
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

Hi Metalco,

 

Yes the documents tab is being addressed by the development team. The issue is related to the compatablility between Act! V17 and Windows 10. I will check with the development team and see if there are any updates I can provide.

 

Thank you,
Brittany Roberts

Brittany Roberts
Act! Digital Specialist
Administrator
Posts: 262
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

Hello Everyone

 

The Act! Development team has found a work around for the documents tab and it will be added to our KB today, I have listed the work around below.

 

1. Copy the act.shared.win32.dll file from the installation media to the Act! installation folder.
2. In a command prompt, change directory to that folder.
3. Type gacutil /I act.shared.win32.dll
4. Reboot
5. Test the documents tab

 

 

Thank you,

Brittany Roberts

Brittany Roberts
Act! Digital Specialist
Nickel Super Contributor
Posts: 341
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

01.jpg

Juan Carlos Otero
juancarlostero@icloud.com
Administrator
Posts: 262
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document


juancarlosoterogarcia wrote:

01.jpg


Hi Juancarlosoterogarcia, 

 

Can you please tell us if you are using Act! Premium or Act! Premium for Web?

 

Can you also confirm for us if you have an Act for Windows folder under the Act!?

 

Thank you, 
Brittany Roberts

Brittany Roberts
Act! Digital Specialist
Copper Contributor
Posts: 22
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

Not working. 

Can you please verify the following:

Installation Media as it is from a purchase downloaded: C:\act!_pro_v17_sp2x217

Program Installation Folder: C:\Program Files (x86)\ACT

 

ACT! v17 was installed with the standard preconfigured settings on Windows10 Pro Machines.

 

Please confirm this or correct. So far it is not working. The gacutil /I act.shared.win32.dll seems to execute fine (if command prompts is opened as administrator I may add).

 

 

JM
Nickel Contributor
Posts: 580
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

[ Edited ]

The switch is /l  as in Long not I as in eye.

BTW: I had Win 8.1 and bought the Win10 CD, ran it which it just went to the cloud and downloaded and installed.

Also it acts funny my Demo DB no issue, my work DB if I'm at certain contact records to closes act when I click on Documents Tab, or just stepping through contact records whiel I was able to click on Doc tab, when I reach a record it would then close ACT.

 

I just ran this so after I post this I will reboot PC and see if it works, if not I'll be back to say failed to fix issue. 

Well it did not help  I wonder if re-install will work.


metalco wrote:

Not working. 

Can you please verify the following:

Installation Media as it is from a purchase downloaded: C:\act!_pro_v17_sp2x217

Program Installation Folder: C:\Program Files (x86)\ACT

 

ACT! v17 was installed with the standard preconfigured settings on Windows10 Pro Machines.

 

Please confirm this or correct. So far it is not working. The gacutil /I act.shared.win32.dll seems to execute fine (if command prompts is opened as administrator I may add).

 

 


 

 

commandPrompt_string.jpg

 

JM

Moderator
Posts: 704
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

The switch for /l (as in long) simply lists the DLLs installed.  The switch for /I (as in eye) Installs the DLL.  You will still need to reboot afterwards, but I've had good luck in testing.  Make sure you're copying over the file from the installation media, as well.  I've found mostly negative results when I skip this step.

 

As far as the gacutil not being found, that's a new one on me.  That is one of the files installed with Act!, so let's talk this over.  Verify you rinstall, and let's try the fix again.

 

 

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
JM
Nickel Contributor
Posts: 580
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

BCLARK,

I jumped in on this post looking for help but I'm running Premium Ver 15.1 on my PC that I upgraded from Win8.1 to Win10.

 

I tried all sorts for variations doing the Assembly added to cache for my verison Act.Sahred.Win32.dll  15.1.108 Dated 12/6/2012 and it states Successful, but after reboots still when I click on Documents Tab ACT! shuts down when I click on that Tab or I'm on that tab but when I step threw contact records I will hit one that will then shutdown ACT, possible because it has an attached file in that tab.

Is there a better version I could try

 

I did find that DLL also resides in these locations and wonder if there is anywhere else to copy my installation DLL into and or remove those two?


C:\Windows.old\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\Act.Shared.Win32\v4.0_15.1.108.0__ebf6b2ff4d0a08aa
C:\Windows.old\Users\James\AppData\Local\Temp\{6577201B-C076-4544-A5A7-7ACB208ED6D5}

 

Where I got my DLL:

L:\drivers\act_3rdparty\ACT2013Gold\Sage ACT! Premium 2013_SP1\ACT_Premium_2013_SP1\ACTWG\program files\ACT\ActInstallDir

 

CommandScreenshotV15_1.jpg

 

JM

Moderator
Posts: 704
Country: USA

Re: ACT! v17 Windows10 crashes when trying to attach document, document link or anything in document

[ Edited ]

That's the correct version of the DLL for 15.1 as far as I can tell.  Unfortunately I don't have an easy answer for you, here.

 

Let's see what is currently registered, as I feel there may be multiple files registered at this point.

 

Go to the command prompt and do a similar line in that folder.  Please note that I didn't put the .dll extension on this next command:

 

gacutil /L act.shared.win32

 

gacutil1.JPG

 

Does it say "Number of items = 1"?

 

I'm thinking it will say more than 1.  Even if it doesn't, try doing gacutil /u act.shared.win32  to uninstall it.  Again, no extension.

 

Double check by doing the gacutil /L act.shared.win32 and make sure it says "Number of items = 0"

 

If it does, only then I want you to do the original /i version.  Note that I've brought back the .dll extension.

 

gacutil /i act.shared.win32.dll

 

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com