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ACT v17 Premium Crashing when Emailing or Email Merging

New Member
Posts: 3
Country: Canada

ACT v17 Premium Crashing when Emailing or Email Merging

Hi there,

 

We are using ACT v 17.2.217.0, Hot Fix 2 and the past couple of days out ACT is crashing when we click on an email address. Also, can not complete an email merge without ACT crashing as well. The message is "ACT! has stopped working". 

 

I think we are up to date on our ACT. Does anyone else have this issue and is there a fix?

 

Thanks!

New Member
Posts: 3
Country: Canada

Re: ACT v17 Premium Crashing when Emailing or Email Merging

Sorry I should also include we are running Windows 10 and using Outlook 2016

Bronze Elite Contributor
Posts: 1,696
Country: United_Kingdom

Re: ACT v17 Premium Crashing when Emailing or Email Merging

[ Edited ]

We're having the same behaviour with Act! v20 UD7 !!  W10 O2016 too.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Employee
Posts: 200
Country: USA

Re: ACT v17 Premium Crashing when Emailing or Email Merging

Administrator
Posts: 1,143
Country: United_Kingdom

Re: ACT v17 Premium Crashing when Emailing or Email Merging

@dcaston - While it may be possible to get this up and running, please do bear in mind that Office 2016 is not supported with Act v17 unfortunately, v18 was the first version with full Office 2016 support - and if it's a click-to-run installation then v19 would be recommended.

Nonetheless, we may be able to help, could you please provide the full build version of Office (you'll get it from Outlook > File > Office Account > About Outlook).

The most common cause for Act! to crash when "clicking an email address" is because of admin rights - I'd recommend closing both Outlook and Act, right clicking the respective icons and choosing "Run as Administrator" for both - then test the issue again.
New Member
Posts: 3
Country: Canada

Re: ACT v17 Premium Crashing when Emailing or Email Merging

@JonTaylor Thanks for your reply. I have tried running both as administrator and while this has worked in the past, it was unsuccessful. Our build is 32 bit (16.0.9001.2080). 

Bronze Elite Contributor
Posts: 1,696
Country: United_Kingdom

Re: ACT v17 Premium Crashing when Emailing or Email Merging

To add to my previous comment - I can't even uninstall Act! now.

 

How can I uninstall without using the Act! Uninstaller?


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Administrator
Posts: 1,143
Country: United_Kingdom

Re: ACT v17 Premium Crashing when Emailing or Email Merging

Bronze Elite Contributor
Posts: 1,696
Country: United_Kingdom

Re: ACT v17 Premium Crashing when Emailing or Email Merging

Thanks Jon.

 

I actually used the Act! Uninstaller, uninstalled SQL 2014 and then re-installed ok.

 

All seems to be working again now!


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org