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ACT v16/v17 + Outlook 2013 add-in bug

New Member
Posts: 3
Country: USA

ACT v16/v17 + Outlook 2013 add-in bug

Hey guys,


Noticed after upgrading everyone to Office 2013 that the ACT! add-in, which shows up fine when you're in the preview pane, does not show up when you double click (to open) an email.


I've done some troubleshooting - tried building a machine with 2013 and then installing ACT v16 w SP3. Same behavior.

Built another machine with 2013 and installed ACT v17 sp1. Same behavior.



Copper Contributor
Posts: 29
Country: USA

Re: ACT v16/v17 + Outlook 2013 add-in bug

I asked this same question earlier, and never got a response.  Are there no Swiftpage moderators in this forum to answer simple questions?  It's frustrating.


I am not sure it is a bug or something to do with Outlook 2013's design.  I can confirm the same problem.  According to my local ACT consultant, this is "normal" behavior.  If this is normal, it is a giant step backwards on how it used to work.