09-16-2013 04:10 PM - edited 09-16-2013 04:30 PM
Upgraded from v15 to v16 and the ACT! application works fine. ACT! 2013 for Web v15 worked great, however, in v16, I can log in but don't get the contact info. I get a blank page, with no layout. I see the top and left toolbars but there is no count on the # of contacts. I have checked the kb and made sure that the anti-virus is not blocking scripts. Nothing else on the server has changed network wise. On the workstations, I have reset IE10 and tried the compatibility view setting and made sure the URL is in the trusted sites.
I have logged into the demo database and get the same results.
I also tried changing the layout on the web, same results.
09-20-2013 06:33 AM
Welcome to the Act! Community Forum!
Usually when I see an issue like this I like to rule out browser issues by trying it in another browser. Can you try this in Firefox or Chrome? You may get a notice about an unsupported browser with Chrome, just bypass that with the continue button.
Since this is happening in multiple databases I would assume that the web controls did not install correctly. I would consider checking your event viewer to see if any errors are being passed to the server, as well.
Let me know how the browser test goes.