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ACT v 11 Prem - E-mail Object Reference not Set

Copper Contributor
Posts: 37
Country: United States

ACT v 11 Prem - E-mail Object Reference not Set

New install of ACT! v11 Prem, no previous versions of ACT! on system

 

Lenovo Laptop with Windows XP

Outlook 2003

 

ACT! is set to send e-mail with Outlook.  Configured Address Book.

 

Everytime you click an e-mail in ACT, error appears: "object reference not set"

 

You can send through Outlook with ACT! Address book.

 ASP.NET state service is started

 

Any ideas?

Felix Trinh
Flexible ACT Solutions, LLC
Astute Commentator
Posts: 2
Country: United States

Re: ACT v 11 Prem - E-mail Object Reference not Set

We are having basically the same problem, only the "object Reference" message appears everytime we send emails through ACT or directly through Outlook.  We have approx 15 users and this problem happens with 4 users currently.  The emails are being sent after selecting OK to the error message but no history is being recorded in ACT.  The history queue does clear with no error messages in the queue. The other 11 users are working fine.

 

ACT 11 2009 premium

Outlook 2007

Shared database on server

 

Act support has been zero help on this issue.

 

 

Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: ACT v 11 Prem - E-mail Object Reference not Set

My first choice would be following the steps in the Corrupted Preferences File section of the following Knowledge Base Answer:
Title: Error: "Object reference not set to an instance of an object" When Opening Any Database
Answer ID: 13609
 
Failing that, try this ACT! Knowledge Base article - http://tinyurl.com/5h4bty
 
If still a problem, post the Log Viewer errors and eny error from that time from Windows Event Log as per this ACT! Knowledge Base article - http://tinyurl.com/5mzp2r
New Member
Posts: 3
Country: United States

Re: ACT v 11 Prem - E-mail Object Reference not Set

Chris did you get this resolved?  We are also having the same issues.
Platinum Elite Contributor
Posts: 14,388
Country: Australia
New Member
Posts: 3
Country: United States

Re: ACT v 11 Prem - E-mail Object Reference not Set

Ok we have found a solution so far to our problem.  Here is the senario:

Client Machines: 

Windows XP Pro SP3 running MS Office 2007 SP1

ACT! 2009 Premium EX 11.1 connecting to a database stored on MS SQL Server 2005 SP1

 

The problem: 

A majority of our users were getting this error message when sending out an email in their outlook while having ACT address book attached to their MS Outlook accounts.  "Object reference not set to an instance of an object"  This error will happen whenever you send any emails from their MS Outlook or create an emails within ACT.  The email will send but whenever the error message came up it will not report any history in ACT saying that the user sent out an email relating to the contact that is in ACT. 

 

The solution that worked for us:

With the help from ACT support and our ACT consultant Tom, we came up with a solution which worked for our clients.  The solution was to go to mail profile (Control Panel>Mail>Show Profiles) create a new mail profile for the user.  Their default names in outlook is usually "Outlook" you can create a new account and use their username or name it whatever, and then have MS Outlook go directly to that new account, reattach the ACT address book, and it worked!  All users can now create messages within Outlook to their ACT contacts, it records it in ACT, and also within ACT you can create the email and send it out without getting that error message. 

 

 I hope this helps anyone who is having this same difficult issue.  It not the best solution if you have many clients, but it does work which is better than most non-working solutions out there.

New Member
Posts: 2
Country: Australia

Re: ACT v 11 Prem - E-mail Object Reference not Set

Just set Outlook to "Run as Administrator". You can do this via Right Click or by editing the properties of Outlook. Then make sure Outlook is running when you want to create an email in ACT.

 

This is very handy when integrating ACT! with Outlook. With Outlook in normal mode, when the ACT user tries to send an email to a contact they see an error message "Object Reference Not Set to an Instance of an Object." By setting Outlook to Run as Administrator the Outlook message interface pops up as it should.