10-02-2008 04:49 PM
New install of ACT! v11 Prem, no previous versions of ACT! on system
Lenovo Laptop with Windows XP
ACT! is set to send e-mail with Outlook. Configured Address Book.
Everytime you click an e-mail in ACT, error appears: "object reference not set"
You can send through Outlook with ACT! Address book.
ASP.NET state service is started
10-27-2008 02:21 PM
We are having basically the same problem, only the "object Reference" message appears everytime we send emails through ACT or directly through Outlook. We have approx 15 users and this problem happens with 4 users currently. The emails are being sent after selecting OK to the error message but no history is being recorded in ACT. The history queue does clear with no error messages in the queue. The other 11 users are working fine.
ACT 11 2009 premium
Shared database on server
Act support has been zero help on this issue.
11-06-2008 01:33 AM
04-30-2009 04:17 PM
You might try this ACT! Knowledge Base article -
05-04-2009 08:30 AM
Ok we have found a solution so far to our problem. Here is the senario:
Windows XP Pro SP3 running MS Office 2007 SP1
ACT! 2009 Premium EX 11.1 connecting to a database stored on MS SQL Server 2005 SP1
A majority of our users were getting this error message when sending out an email in their outlook while having ACT address book attached to their MS Outlook accounts. "Object reference not set to an instance of an object" This error will happen whenever you send any emails from their MS Outlook or create an emails within ACT. The email will send but whenever the error message came up it will not report any history in ACT saying that the user sent out an email relating to the contact that is in ACT.
The solution that worked for us:
With the help from ACT support and our ACT consultant Tom, we came up with a solution which worked for our clients. The solution was to go to mail profile (Control Panel>Mail>Show Profiles) create a new mail profile for the user. Their default names in outlook is usually "Outlook" you can create a new account and use their username or name it whatever, and then have MS Outlook go directly to that new account, reattach the ACT address book, and it worked! All users can now create messages within Outlook to their ACT contacts, it records it in ACT, and also within ACT you can create the email and send it out without getting that error message.
I hope this helps anyone who is having this same difficult issue. It not the best solution if you have many clients, but it does work which is better than most non-working solutions out there.
06-19-2014 09:25 PM
Just set Outlook to "Run as Administrator". You can do this via Right Click or by editing the properties of Outlook. Then make sure Outlook is running when you want to create an email in ACT.
This is very handy when integrating ACT! with Outlook. With Outlook in normal mode, when the ACT user tries to send an email to a contact they see an error message "Object Reference Not Set to an Instance of an Object." By setting Outlook to Run as Administrator the Outlook message interface pops up as it should.