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ACT! sync with Google via CompanionLink skips just one name

Astute Commentator
Posts: 44
Country: USA

ACT! sync with Google via CompanionLink skips just one name

I am unable to sync one specific contact from ACT! to Google when I use CompanionLink.  This is particularly confusing because all of my other new contacts sync perfectly.

 

I thought that the problem may be in my ACT! database, so I created a new record for the same person.  This did not resolve the problem. 

 

Do you have any ideas on how to resolve this problem?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT! sync with Google via CompanionLink skips just one name

Do you have any special characters in any of the fields? i.e. &, %, $ etc.
Astute Commentator
Posts: 44
Country: USA

Re: ACT! sync with Google via CompanionLink skips just one name

Yes, I do.  But I solved the problem with a suggestion from CompanionLink's tech support team  to set the program to re-read all of ACT's data.