ACT sync - long time to sync and calander info not syncing [ Edited ]

[austmel]

Hi, from the log I have, is this an incomplete log of a sync, what has happened (did the sync drop out).

[ Info | 14/05/2008 10:11:49 ]Message: Synchronization started.

[ Info | 14/05/2008 10:11:49 ]Message: Server object created.

[ Info | 14/05/2008 10:11:50 ]Message: Checking if schema changes are available for sync.

[ Info | 14/05/2008 10:12:29 ]Message: Server establishing synchronization with remote database: GEOFF

[ Info | 14/05/2008 10:12:29 ]Message: Server generated session identifier: 0d034f7c-4794-4481-91d7-8c50a15987b8:4938d231-0e06-41db-9386-bfa6e9816163

[ Info | 14/05/2008 10:12:37 ]Message: Checking if data changes are available for sync.

[ Info | 14/05/2008 10:14:01 ]Message: Server session initialized.

[ Info | 14/05/2008 10:15:16 ]Message: Server initialized.

Also the syncs (via internet broadband) can sometimes run for hours and we have constant issues with calender info from the remote database not being transfered to the publisher database. This is a major source of frustration and one that could force me to change products (I don't want to) so any ideas on this would be appreciated.

Cheers Pat

Message Edited by austmel on 05-13-2008 06:19 PM

Message Edited by austmel on 05-13-2008 06:20 PM

[GLComputing]

What version of ACT! (the full build from Help | About)?

What method are you using to sync - Application, Network or Internet sync service

[austmel]

ACT! Premium 8.0 Version 8.0.2.82
English (Australia)

Sync is via internet (users have broadband connections). What I would like is to get info from the logs on what calender events have been sent. (i.e users say they scheduled in a meeting for thursday, but I can't see this on the publisher database. (The issue is not to do with my filters or refresh). One problem I did notice though was for example if joe scheduled a meeting with sue but sue was not in the sync set then this meeting would not sync. (to remove this issue I have included all contacts in the sync set.)  

Message Edited by austmel on 05-13-2008 06:44 PM

[GLComputing]

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@austmel wrote:

ACT! Premium 8.0 Version 8.0.2.82
English (Australia)

I would add Hotfix 5 to all systems as per this ACT! Knowledge Base article - http://tinyurl.com/4mtasb

Sync is via internet (users have broadband connections).

You can still sync via three ways with ACT! Premium - Application, Network or Internet. 

What I would like is to get info from the logs on what calender events have been sent. (i.e users say they scheduled in a meeting for thursday, but I can't see this on the publisher database. (The issue is not to do with my filters or refresh). One problem I did notice though was for example if joe scheduled a meeting with sue but sue was not in the sync set then this meeting would not sync. (to remove this issue I have included all contacts in the sync set.)  

Many sync issues are handled much better with ACT! 2008 (10.0)

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[austmel]

Hi Mike, I will apply the hot fix and let you know how it goes.

Cheers

Pat 

[newatatc]

I have the same problem in our calander (we sync via LAN) - I will try the suggested hot fix 5 - and post my results here

[GLComputing]

Remember to apply to ALL systems sharing the database.

[newatatc]

All our PCs have 10.0.3.182 Hot Fix 1 / I try to update and ACT says I have the latest version....

What next Mike?? (I also tried the dbfix exe --- closed everything down - refreshed etc...)