We use ACT Premium 10.1 and have 5 Users on our Network.
When we send an email from ACT and it has an attachement (pdf, doc,xls) ACT will send the same email 3-5 times to the same Contact
This does not happen in email merges (we typically do not have attachments when we do a large broadcast)
We use the email icon on the left hand toolbar
Outlook is our email Client
Interestingly, the email is recorded in the ACT history, but does not appear in the Outlook "Sent Items" folder.....
Our Corporate IT is scratching their head, as this only happens when we generate the email from ACT. It does not happen when it is generated via Outlook. They checked ACT website, and found some evidence of this having happened before.
Anybody experience this ? Thanks for help - Clients get irritated when they get the same email several times.
Outlook window, Outlook is default software, as is Word
All Users
Only when attach file
From Contact window, click email icon (left taskbar), write text in body of email (as promised, here is info, yada yada), then attach files (could be pdf, xls or doc), send away, all looks good
Curiously, no evidence of email in Outlook "Sent Items" folder, but item is in ACT History.....
It appears to have gone away for reasons that nobody (Corporate IT, ACT Consultant, etc) can discern.....
Could it be a Gremlin ?
PS - discovered the hard way that this new version of ACT has a bug in scheduling Activity Series (per my ACT Consultant). He awaits a fix from Sage.........