We use ACT Premium 10.1 and have 5 Users on our Network.
When we send an email from ACT and it has an attachement (pdf, doc,xls) ACT will send the same email 3-5 times to the same Contact
This does not happen in email merges (we typically do not have attachments when we do a large broadcast)
We use the email icon on the left hand toolbar
Outlook is our email Client
Interestingly, the email is recorded in the ACT history, but does not appear in the Outlook "Sent Items" folder.....
Our Corporate IT is scratching their head, as this only happens when we generate the email from ACT. It does not happen when it is generated via Outlook. They checked ACT website, and found some evidence of this having happened before.
Anybody experience this ? Thanks for help - Clients get irritated when they get the same email several times.