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ACT "Help" button

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Copper Contributor
Posts: 29
Country: USA
Accepted Solution

ACT "Help" button

I know I am missing something simple, but perhaps not. When I click the Help button in ACT, Explorer comes open, but blank. So I am notu sure what I have turned off or on.

 

Thanks


Accepted Solutions
Solution
Accepted by Elise (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 720
Country: USA

Re: ACT "Help" button

This is most likely due to compatibility issues with IE 11 and the helptopics page. Currently, there's not a permanent solution for this, however there is a work around.  For this workaround see the following: http://kb.swiftpage.com/app/answers/detail/a_id/37218

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com

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All Replies
Solution
Accepted by Elise (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 720
Country: USA

Re: ACT "Help" button

This is most likely due to compatibility issues with IE 11 and the helptopics page. Currently, there's not a permanent solution for this, however there is a work around.  For this workaround see the following: http://kb.swiftpage.com/app/answers/detail/a_id/37218

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Copper Contributor
Posts: 29
Country: USA

Re: ACT "Help" button

Well at least the short term fix worked. Thanks