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ACT not merging into Word

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New Member
Posts: 2
Country: Canada
Accepted Solution

ACT not merging into Word

We have ACT Premium on a server that everyone accesses.

 

For some reason, only my computer will not merge documents into word or outlook.

 

The merge document window opens and then nothing.

 

Sometimes I receive an error:

 

Creating an instance of the COM component with CLSID {000209FF-0000-0000-C000-000000000046}

from the IClassFactory failed due to the following error: 80010001 Call was rejected by callee...

Exception from HRESULT: 0x80010001 RPC_E_CALL_REJECTED.

 

I have searched and found a workaround that edits the registry named LoadBehavior, and we tried that,

but it has not solved the issue.

 

Please help.


Accepted Solutions
Solution
Accepted by topic author tparis
‎12-15-2017 10:36 AM
New Member
Posts: 2
Country: Canada

Re: ACT not merging into Word

Ok....I seemed to have fixed the issue.

 

Not sure how, but after checking the word add in options, it seems to be working fine.

View solution in original post


All Replies
Solution
Accepted by topic author tparis
‎12-15-2017 10:36 AM
New Member
Posts: 2
Country: Canada

Re: ACT not merging into Word

Ok....I seemed to have fixed the issue.

 

Not sure how, but after checking the word add in options, it seems to be working fine.