ACT not merging into Word

[tparis]

We have ACT Premium on a server that everyone accesses.

For some reason, only my computer will not merge documents into word or outlook.

The merge document window opens and then nothing.

Sometimes I receive an error:

Creating an instance of the COM component with CLSID {000209FF-0000-0000-C000-000000000046}

from the IClassFactory failed due to the following error: 80010001 Call was rejected by callee...

Exception from HRESULT: 0x80010001 RPC_E_CALL_REJECTED.

I have searched and found a workaround that edits the registry named LoadBehavior, and we tried that,

but it has not solved the issue.

Please help.

[tparis · Accepted solution]

Ok....I seemed to have fixed the issue.

Not sure how, but after checking the word add in options, it seems to be working fine.

[tparis · Accepted solution]

Ok....I seemed to have fixed the issue.

Not sure how, but after checking the word add in options, it seems to be working fine.