07-01-2019 12:39 PM - edited 07-01-2019 12:40 PM
Act 2017 V19.2 Update 5
One of the Windows 10 machines I have uses Word 2013 and up until today was merging documents just fine. Today, we got this weird warning. Restarted ACT then restarted the computer. When I went into the Document Properties it had the file merging with some program I did not recognize. I changed it to open with Word 2013. Now Word act as if it is opening but it does not actually open a document.
Any help or information would be appreciated.
07-02-2019 04:35 AM
07-03-2019 09:39 AM
We gave up on the Word/Act merge functionality. We are using the WordConnect addon to do our merges (23 pages to ~200 customers at a time). It works 100% better and is MUCH faster than the native merge function and is not that expensive. You might want to look into WordConnect.
No vested interest in WordConnect, just trying to help with something that worked for us!
07-03-2019 10:38 AM
i uninstalled and reinstalled ms office yesterday and it worked the first time but didn't work after that. I am switching out the computer and sending the computer into my Tech people to do a full reload of windows on the machine and check for any other issues. This is my last resort. My other machine using windows 10 isn't having this issue so I am thinking a glitch in the computer itself.
07-03-2019 10:41 PM
Go into Control Panel > Default Programs and make sure ACT! is associated with ADT files and not another windows program.
Executive Business Systems
Pleasanton, CA 94588
07-08-2019 11:05 AM
.adt is set to a music program but has always opened with word regardless until now. if I change this to associate with ACT, is the assumption that it will fix the merging problem? Just want to make sure before I make any changes.