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ACT not launching after re-install

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Copper Contributor
Posts: 142
Country: USA

ACT not launching after re-install

[ Edited ]

Setting up new PC and reinstalled Act Premium V18. Install and latest update completed successfully.  When I try to launch Act, it has house glass for a few seconds and then nothing. No error message, no welcome screen.  Any suggestions? 

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Copper Super Contributor
Posts: 158
Country: United States

Re: ACT not launching after re-install

Bring up task manager and see if Act! is already running (listed) even though it won't start.  Force close it and any other Act! application instances running and try to start it normally again.

 

-Bud

 

Bud Rice

Executive Business Systems

Pleasanton, CA

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Copper Contributor
Posts: 142
Country: USA

Re: ACT not launching after re-install

i tried that already and it didn't work.

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Nickel Super Contributor
Posts: 477
Country: United_Kingdom

Re: ACT not launching after re-install

 Make sure you are installing 18.2 version of act! with update 7 as this is the only version that will activate with the new licencing servers.

Try deleting your preferences folder, this KB article will help https://help.act.com/hc/en-us/articles/360024241154  

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Copper Contributor
Posts: 142
Country: USA

Re: ACT not launching after re-install

deleting the preferences didn't help.

 

I installed 18.2x53 which is the latest full version file I had, and then the the v7 update.  no errors on the installation. I did not yet get a prompt to enter a serial # either.

 

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Copper Super Contributor
Posts: 22
Country: India

Re: ACT not launching after re-install

Hi,

Try changing the compatibility mode to either Windows 7 or Windows 8 and launch Act. You can do this by right click on the Act icon Properties> compatibility.
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Copper Contributor
Posts: 142
Country: USA

Re: ACT not launching after re-install

that did not work either