01-27-2011 11:22 AM
I am working on the trial version of the ACT! Premium.
When I send out an email from Outlook it captures it in act, however when I get a response back ACT! isn't capturing it. I have to go and manually have the email attached to my ACT! contact.
Is there something I'm doing wrong?
01-27-2011 11:57 AM
In order to record incommoding emails to history, you need to set up Outlook rules as per this ACT! Knowledge Base article -
01-27-2011 12:25 PM
01-27-2011 12:29 PM
Then you'll need to provide more information:
* Exact version of ACT! (from help | about)? Sage ACT! Premium 2011 Version 188.8.131.52, Hotfix 1
* Version of Outlook Microsoft Office Outlook 2007
* Operating system Windows XP
* Exactly how you set up the rule: Apply this rule after the message arrives sender is in ACT! Address Book - CarnahanGroupTestNewest.pad Address Book and on this machine only perform ACT! - Auto Attach E-Mail to ACT! Contact History
Thank you for the help!!!