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ACT! not capturing emails coming into my outlook..only outgoing!

New Member
Posts: 6
Country: USA

ACT! not capturing emails coming into my outlook..only outgoing!

I am working on the trial version of the ACT! Premium.

 

When I send out an email from Outlook it captures it in act, however when I get a response back ACT! isn't capturing it. I have to go and manually have the email attached to my ACT! contact.

 

Is there something I'm doing wrong?

Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: ACT! not capturing emails coming into my outlook..only outgoing!

New Member
Posts: 6
Country: USA

Re: ACT! not capturing emails coming into my outlook..only outgoing!

I've tried that and it's still not working. 

Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: ACT! not capturing emails coming into my outlook..only outgoing!

Then you'll need to provide more information:
* Exact version of ACT! (from help | about)?
* Version of Outlook
* Operating system
* Exactly how you set up the rule
New Member
Posts: 6
Country: USA

Re: ACT! not capturing emails coming into my outlook..only outgoing!

Then you'll need to provide more information:
* Exact version of ACT! (from help | about)? Sage ACT! Premium 2011 Version 13.1.111.0, Hotfix 1
* Version of Outlook Microsoft Office Outlook 2007
* Operating system Windows XP
* Exactly how you set up the rule: Apply this rule after the message arrives sender is in ACT! Address Book - CarnahanGroupTestNewest.pad Address Book and on this machine only perform ACT! - Auto Attach E-Mail to ACT! Contact History

 

Thank you for the help!!!

New Member
Posts: 6
Country: USA

Re: ACT! not capturing emails coming into my outlook..only outgoing!

Have you had a chance to look at this?