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ACT! menu does not appear in Word 2010

New Member
Posts: 5
Country: USA

ACT! menu does not appear in Word 2010

I have followed all the steps in all the articles posted but I am unable to get the Office Add-in to work.  The add-ins appear in the Add-in list as inactive, blank location and a type of COM Add-in.

This happens on two systems ACT! 2011 premium and ACT! 2012 Pro

Both ACT! versions are at the latest rev level

Have checked the registry and all settings match the KB articles

I have turned off the anti-virus

These are both 64-bit Win7 systems

The standard templates work indicating some level of interaction

A Vista system with ACT! 2010 premium and Word 2007 works properly

 

Any suggestions would be appreciated.

 

Linda Keating

 

 

 

 

 

 

 

 

 

 

New Member
Posts: 5
Country: USA

Re: ACT! menu does not appear in Word 2010

I just found this posted in the support section...The update is from 3/16/2012.

 

Update: Sage ACT! 2011 was released in September 2010 and is compatible and fully supported with Microsoft Office 2010 32-bit edition. Support for the 64-bit version of Microsoft Office is not available with any version of ACT!

 

Since the systems are using 64-bit office, I assume this is the answer.

 

Second question -- when will there be support for Office 2010 64-bit.

 

Linda Keating

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! menu does not appear in Word 2010

[ Edited ]

Hello Linda,
This would require a separate 64-bit version with ACT!. Cuurently, the integration Microsoft has designed for their 64-bit version of Office 2010 is shaky at best - even when integrating with other MS products. Even they don't advise using the 64-bit version of Office unless you are working with very large Office files (2 GB+). You can install the 32-bit version of Office on your 64-bit machines and I doubt you will even notice a difference in performance.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.