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ACT is skipping contacts when in the detail view

New Member
Posts: 1
Country: USA

ACT is skipping contacts when in the detail view

We use ACT Premium 2010.  Our database is sorted into group.  From the List View, the user goes into the Detail View.  I have a user that when she selects the arrow to move forward to the next contact, ACT jumps ahead 2 contacts, sometimes more.  I can see it go from 2 to 3, but it lands on 4 (this would be the contact number in between arrows).  Any ideas?