ACT install problems

[andreasbohlke]

I seriously dont get this. 

I am suppposed to install ACT 2009 on a working associates computer. I install ACT and everything seems fine. Then i open ACT - without opening any database - and search for a update, which i install. But during the "update", ACT for some reason wants to "install" again, and it then returns an error message, that i should finish my installation before carrying on a new installation? And after i have done this procedure ACT cannot be opened - it says 

ACT by sage has stopped working - windows is checking for a solution to the problem.  

Well I then tried to open the remote database without updating. When i try to log in, ACT says that i have to update before connecting to the database. I guess this is because the main database runs the "newer" version.

So the little "update"-window pops up in the lower right corner of the screen, but i can't click on it!!! 

I am not good friends with act today!

Hope that anyone can help with this problem. 

[Roy_Laudenslager]

What version of Windows? ACT! 2009 is compatible with XP and Vista.

[andreasbohlke]

Windows 7, but my own computer runs act just fine, and it is also Windows 7

[Roy_Laudenslager]

ACT! 2009 isn't reliable onWindows 7. I've experienced similar situations.

[ghollister]

Hello andreasbohlke,
If you go to Help > About ACT!, what is the exact version of ACT! you have installed?

[andreasbohlke]

Hi Greig. 

I can see that the version i run on my computer is 

ACT! by Sage Premium 2009 (11.0) Version c

I cannot access my employees computer before next week. But i guess that when installing it is running a "lower" version

probably something lower than 11.1.183.0 since it says that a update is available. 

[ghollister]

Yes, they should only get the update notification if running version 11.0. If there is an issue trying to apply the update, then try running ACT! as administrator (close ACT!, right-click on program icon, and select 'Run As Administrator').

[andreasbohlke]

Okay i will try doing that next time I go to work Greig. 

The problem occurs when i want to update (clicking the little window in right bottom corner), it begins to install and errors out saying that i have to finish the other installation which i have finished! 

Should it begin an install process when updating? Seems a bit odd to me.